Microsoft Teams Phone empowers frontline workers with smart and reliable communication

[Francisco_Ortiz]

Teams Phone is a cloud calling solution that equips your entire workforce with flexible, reliable, and smart calling capabilities, all within Microsoft Teams. Earlier this month, we introduced a new Teams Phone for Frontline Workers offer1 that enables frontline workers to securely communicate with customers, colleagues, or suppliers in Teams.

Teams Phone keeps frontline workers mobile and connected with dedicated numbers and devices, making it a versatile solution for employees in various industries and job functions. For instance, a retail store associate can easily respond to customer inquiries on product information, or nurses can directly connect with their patients from anywhere, across devices. With Teams Phone, you can:

• Route calls to the right person at the right time with auto-attendants, call queues, and call delegation.
• Communicate securely with patients with electronic health record application integration, call recording, and transcription.
• Create meaningful customer engagements with CRM system integration, consultative transfers, and call park.
• Set frontline teams up quickly with shared calling, allowing groups of users to make and receive calls with a shared phone number and calling plan.

Simplify communication with common area phones in shared spaces

In today’s fast-paced work environment, effective communication is essential for seamless operations. However, not all frontline workers need a dedicated phone number to perform their tasks. In some scenarios, they may only need to make or receive occasional calls on behalf of a department. Common area phones cater to this need and unlock easy to use calling capabilities for frontline workers. With common area phones, frontline workers can make and receive calls through a shared mobile Android device, or a desk phone assigned to their team or department.

Common area phones in shared spaces have several use cases. A shared device can help retail store associates who are managing incoming calls in the curbside pick-up department, or receptionists in a clinic who are managing appointment scheduling requests. With common area phones, you can:

• Route incoming calls efficiently, easily, and exactly where you need them with auto-attendants, call queues, call transfer, shared line appearance, and call park.
• Relay important information between teams in real time with Walkie Talkie in Teams as well as hotline phones programmed to dial one number.

How to Get Started

Teams Phone for individual users

• Get the Teams Phone for Frontline Workers license¹, available as an add-on to Microsoft 365 F1 and F3.
• Use Teams Phone from any device where you’re logged into the Teams app. See the full list of certified devices here.
• Learn more about how to set up Teams Phone.

Common area phones

• Get the Teams Shared Device license.
• Learn more about how to set up desk phones as common area phones or how to set up an Android mobile phone as a common area phone.

¹ Microsoft Teams Phone Standard for Frontline Workers ($4 user/month) will be available as an add-on to Microsoft 365 F1 ($2.25 user/month) and F3 ($8 user/month). Listed pricing may vary due to currency, country, and regional variant factors. Contact your Microsoft sales representative to learn more.