Streamline your contact center telephony with Teams Phone extensibility
Microsoft Teams Phone brings intelligent, cloud-based calling to Teams, streamlining operations and delivering secure, reliable voice experiences. Until recently, however, enabling enterprise calling in the contact center meant deploying separate solutions, adding administrative complexity and redundant costs. Today, we’re excited to announce the general availability of Teams Phone extensibility for a growing ecosystem of contact center solutions, including Microsoft Dynamics 365 Contact Center. This new capability allows customers to extend Teams Phone investments into the contact center, enabling customers to use a single, integrated calling solution across both unified communications (UCaaS) and contact center (CCaaS) environments. Organizations can leverage Teams Phone extensibility to: Apply existing Teams Phone licenses to enable telephony for users of Dynamics 365 Contact Center or other certified ISV contact center solutions 1 . Avoid procuring, configuring, managing, and training users on a separate phone system for contact center deployments. Leverage the broad geographic availability of Teams Phone through calling plans available in 36 countries, Operator Connect in 96 countries, and Direct Routing globally. Benefit from the extensive features of Teams Phone, including the familiar Teams management interface. With these benefits, you can now streamline your telephony and reduce the number of solutions to license and manage across your organization. Learn more about the features of Teams Phone extensibility including conversational AI integration. Unify your calling capabilities for time and cost savings Teams Phone extensibility is a significant development for customers. It reflects how Dynamics 365 Contact Center helps organizations innovate faster and reduce costs with Microsoft’s unified cloud platform, low-code tools, and built-in AI – making it easier to build, manage, and scale contact center solutions without complex infrastructure or costly custom development. Teams Phone extensibility enables organizations to unify calling and contact center experiences for both agents and customers, all within a secure, familiar Microsoft environment. A commissioned Total Economic Impact™ study conducted by Forrester Consulting found that organizations using Teams Phone extensibility with Dynamics 365 Contact Center could achieve a projected return on investment up to 345% over three years 2 . These savings stem from lower operational and service fees, streamlined administration, and greater call center efficiency. With its certification in progress, Teams Phone extensibility with Dynamics 365 Contact Center is more than an integration. It’s a shift toward unified, intelligent communication that helps businesses operate smarter and deliver better customer experiences. Download the full study to learn more. ISV partners provide additional choice and flexibility Teams Phone extensibility is also supported by contact center ISV solutions that utilize the Teams Unify integration model. With Unify, ISVs build directly on Microsoft infrastructure, using Azure Communication Services (ACS) and gaining access to Microsoft Copilot and Cognitive Services. This approach enables them to embed advanced features and intelligence, resulting in richer, more unified solutions that help organizations deliver efficient, secure, and customer-focused interactions. ISV solutions that have completed certification for Teams Phone extensibility include AudioCodes, CentrePal, ComputerTalk, Heedify, and Landis. 1 We look forward to adding additional certified contact solutions to this growing ecosystem in the months ahead. If you are a contact center developer, learn more about enabling Teams Phone calling for your CCaaS solution. Contact center ISVs that are Unify-model certified for Teams Phone extensibility include AudioCodes, CentrePal, ComputerTalk, Heedify, and Landis. Power your contact center with the calling capabilities of Teams Phone If you're already using Teams Phone and Dynamics 365 Contact Center or any of the certified ISV solutions, you can start taking advantage of Teams Phone extensibility today. Not yet using these solutions? You can set up trials for both Teams Phone and Dynamics 365 Contact Center to explore the benefits firsthand. If you're interested in trialing Teams Phone extensibility with a certified ISV contact center solution, please contact your preferred CCaaS vendor for more information. 1 While certification is not required to access the Azure Communication Services API that enables Teams Phone extensibility, we recommend selecting a contact center solution that has completed the certification process for the best experience. 2 Projected benefits for a composite customer. New Technology: The Projected Total Economic Impact™ Of Microsoft Dynamics 365 Contact Center with Teams Phone extensibility, Forrester Consulting, Casey Sirotnak, Jonathan Lipsitz, August 2025.AI and Microsoft Teams: A New Era of Collaboration
With the latest wave of Copilot innovation, we are giving every channel, meeting, and community an agent that can collaborate with you and your team, acting as a virtual teammate. Throughout a team’s workday, agents will keep everyone updated on project status, run smarter meetings, draft useful content, stay on top of tasks, and provide timely answers to questions. Additionally, with tools like the GitHub app for Teams and the Teams AI Library, developers now have a streamlined way to collaborate on code within Teams and powerful resources to build and deploy agents faster than ever. Let’s explore how the addition of these agents and new Copilot skills help individuals and groups streamline their work in Teams.What’s New in Microsoft Teams | July 2025
September 2025 UPDATE: The Interpreter licensing terms previously announced in this blog have been revised. Now, 20 hours of interpretation is included (increased from 2 hours) per user per month with a Microsoft 365 Copilot license. Access beyond the hours included is subject to available capacity. Happy July, everyone! It’s hard to believe that we’re already in the second half of 2025. It was a busy first half for Teams, and there are no signs of slowing down. This month, I’m excited to share that engaging with Copilot is even easier. Copilot is now accessible right at the top of the Teams chat list, even without a Microsoft 365 Copilot license. Now in Teams, everyone can explore the possibilities of Copilot Chat. We’re also launching the amazing Interpreter. It can break down language barriers with real-time voice interpretation in nine different languages, and can even simulate the sound of your voice! That will certainly bring people closer together by making communication clearer and easier. That’s not all, there are a lot more incredible additions to Teams to check out this month, so read on! New features released this month: Platform Chat and Collaboration Meetings, Webinars, and Town halls Teams Phones Workplace: Places and Teams Rooms Fundamentals and Security Frontline Worker Solutions Certified for Teams Devices Platform Search with apps and agents personalized suggestions The ability to search personalized suggestions in Teams has been enhanced to include apps and agents in addition to your teammates. When searching in Teams you will now also get apps and agent suggestions which dynamically update as you type. For example, if you are typing "Fac" in the Teams search bar, "Facilitator agent" will pop up in addition to other results that match the query. Share agents and apps from app bar via right click You can now share apps directly from the app icon. Simply select the “Share” option when hovering on the app or agent icon while you're in 1:1 chat mode with the app or agent. Additionally, after selecting the “+Apps” icon from the three-dot menu in the top right of any chat, you can right-click to share the app or agent. This update saves Teams users time from having to manually select an app in the app store and manually share the link with their teammates. Chat and Collaboration Microsoft 365 Copilot accessible from the Teams Chat list To help you easily engage with Microsoft 365 Copilot, we're making Copilot Chat with web grounding accessible directly from Teams Chat to users with or without a Microsoft 365 Copilot license. Copilot Chat will be pinned at the top of the Chat list, just above the “Discover” option. This update simplifies navigation and enhances discoverability, helping you explore Microsoft 365 Copilot in the context of everyday conversations. Whether you're a seasoned user or just getting started, Microsoft 365 Copilot is now just one click away. Trigger workflows using emoji reactions We are introducing the ability to trigger workflows using emoji reactions. In a busy workday, questions, tasks, and requests can easily be overlooked. By automating workflows with emoji reactions, you can streamline processes, eliminate mundane tasks, and speed up response times with automated actions. For example, you can use a template to have emoji reactions trigger forwarding a request. Automate workflows for instant DevOps actions, incident response, team collaboration and more from the Microsoft Teams Workflows app available in the app store. New Microsoft Teams Chat and channels experience in Education The new, streamlined chat and channels experience is now available for Education. The updated experience makes it easier to stay on top of what matters most and organize your digital workspace. Catch up on chat, channels and teams in one place, create custom sections to organize conversations by topics, use filters to triage messages and more. This is an optional opt-in experience. Emoji search Emojis help users express themselves, connect with colleagues, and strengthen team’s culture. Now, finding the right emoji at the right time has got easier. Type a keyword into the emoji search bar in the emoji menu to see related standard and custom emoji from the full collection. Customize notification size You can now change the size of your Teams notifications. In settings, select either the compact or comfy option to take up less space on your screen and suit your work preferences. Meetings, Webinars, and Town halls Interpreter now generally available Interpreter, a new way to make multilingual communication effortless, is now generally available. Interpreter makes it possible for everyone to speak and listen in their preferred language, thanks to advanced real-time speech-to-speech interpretation. Designed for more seamless collaboration across global teams, Interpreter eliminates language barriers in meetings. Whether you’re presenting in English while your colleagues listen in Japanese or collaborating in Spanish while responding in French, each participant can engage naturally in the language of their choice. Interpreter is available across desktop (Windows, Mac), web (Chrome, Safari, Edge), and mobile (iOS, Android). Interpreter currently supports nine languages including Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), and Spanish. Two hours of interpretation are included per user per month with a Microsoft 365 Copilot license. Usage exceeding two hours per user per month may incur additional charges. Usage limits and additional terms may apply. External Audio and Camera Device Selection on iPads Two powerful enhancements are now available in Microsoft Teams on iPad: muting external audio devices and external camera switching in pre-join or during the meeting. IPad users will have the ability to select and deselect audio sources and camera devices in Teams meetings[KP1] [RF2] . These updates give users more control over their meeting setup—whether they’re docked at a desk or on the go. Learn more: Introducing External Camera Support for iPads in Microsoft Teams | Microsoft Community Hub Sign Language Mode We are introducing an updated experience for sign language users in Teams through a new feature called Sign Language Mode. Sign language mode uses a new, state-of-the-art sign language detection model to ensure that D/HH participants have the same presence as their hearing counterparts while they are signing. This update includes self-identification for Deaf and hard-of-hearing participants and their interpreters, enhanced video quality, improvements to Sign Language View, automatic elevation of signers to active speaker when signing is detected, and increased visibility of interpreters in the meeting roster and on screen. Intelligent meeting recap for unscheduled Town halls for Android devices Intelligent meeting recap enables unscheduled town hall participants using Android devices to browse meeting recordings by speaker name and topic title. Intelligent recap is an AI-powered feature from Microsoft Teams that will help users catch up on missed meetings or events with AI-generated notes, follow-up tasks, name mentions, topics, chapters, speaker identification, and more. Teams Premium users can find it on the new 'Recap' tab in the Teams calendar event detail and in the town hall chat. Introducing new IT administrator policies to control town hall event access A new policy setting,`TownhallEventAccessType’ gives tenant administrators the ability to control who can attend the town hall created by users from their organization. This setting allows admins to choose between “Everyone” and “Everyone in Organization including Guests”. Polls support in Teams Town hall [Premium] Boost engagement and gain valuable insights for future discussions by using polls in Teams Town halls. Organizers will be able to create and share multiple-choice questions, quizzes and interactive polls, gathering real-time feedback from participants. This feature is available for town hall organizers that have a Teams Premium license. Slide Control for Presenters Meeting or event presenters can now share control of slides with fellow presenters eliminating manual slide changes and maintaining a smooth flow during meetings or webinars. Teams Phone Use Copilot during Teams calls without turning on transcription or recording Now users can leverage Copilot's capabilities during Teams calls without retaining transcripts or an audio recording. Once an admin has enabled this option, users can initiate Copilot without transcription or recording by clicking the Copilot button in the header menu. Users can have Copilot handle important administrative tasks of a call, such as capturing key points, task owners, and next steps during sensitive conversations where a persistent record is not desired. Requires Microsoft 365 Copilot and Teams Phone licenses. Suggested prompts for Copilot on Teams Phone devices Copilot is now supported on Teams Phone devices, bringing real-time intelligence to calls with just a tap. During active 1:1 and group calls, users can choose from suggested Copilot prompts to quickly generate meeting notes and summarize action items. For instance, while wrapping up a project call from a Teams Phone device, tap a suggested Copilot prompt to summarize key takeaways and next steps. Requires Microsoft 365 Copilot and Teams Phone licenses. Suggested contacts for call transfers from Teams Phone devices Call transfers from Teams Phone devices are now smarter, faster, and more accurate. During active calls, users can choose from suggested call transfer contacts intelligently surfaced based on context, communication patterns, and placement in contact groups. This new capability reduces the number of steps needed to complete a call transfer. Requires users to be licensed for Teams Phone. Set custom ringtones for assigned line keys on Teams Phone devices Personalize your experience on Teams Phone devices by setting unique ringtones and choosing how each assigned line key alerts you: ring only, ring with flash, or flash only. This feature is supported across touch, non-touch, and sidecar devices, giving you full control over how you stay notified. Requires users to be licensed for Teams Phone. Configure line keys for Teams Phone devices from Teams admin center We previously released line keys to allow users to set up custom one-touch dialing, shared line, collaborative call delegation, and other capabilities on Teams Phone devices, making it easier to access frequently dialed contacts and improve productivity. Now, within the Teams admin center, admins can configure line keys for personal and common area phones. Requires users to be licensed for Teams Phone. Real-time text supported on Teams Phone devices Real-time text (RTT) messages can now be viewed on Teams Phone devices. If users wish to send RTT messages, they will need to join the meeting with their laptop/mobile as a companion device. Requires users to be licensed for Teams Phone. Remote contact management for common area phones Admins can now remotely manage frequently used contacts, which are then made available in the Company contacts group on Teams Phone devices set up as common area phones. Whether adding or removing contacts, the process is streamlined and intuitive, helping ensure that shared devices stay up to date with the right contact information. Requires a Teams Phone license. Set up call priorities for call queues Call priorities for call queues in Teams allow you to set the order in which calls are routed to agents within a call queue. This functionality is useful for ensuring that high-priority calls are answered first, while lower-priority calls are held in a queue until an agent becomes available. Auto attendant and call queue capabilities require a Teams Phone license. Telephone number tags available via PowerShell Teams admins can now assign custom tags to telephone numbers using new PowerShell cmdlets. These tags make it easier to filter, automate, and manage large sets of numbers; especially useful for organizations with complex telephony needs. Admins can create up to 1,000 tags per tenant, and each phone number can hold up to 50 tags. Use the following cmdlets to manage telephone number tags: Set-CsPhoneNumberTag Update-CsPhoneNumberTag Remove-CsPhoneNumberTag Get-CsPhoneNumberTag Workplace: Places and Teams Rooms Find certified for Teams devices for all types of spaces and uses at aka.ms/teamsdevices. Face recognition for Teams Rooms via Cloud IntelliFrame If your organization has enabled facial recognition in policies and you've enrolled your profile via Teams Settings, Teams Rooms using Cloud IntelliFrame will automatically recognize you, list you in the meeting roster, and optimize camera views for participants making hybrid meetings feel like you are all in the room together. This feature of Teams Rooms Pro can make existing cameras in the room more intelligent. Learn more here. Shared spaces insights in the Pro Management portal The new shared spaces insights page in the Pro Management portal provides IT admins with customized utilization insights, including time-series data visualizations, for shared spaces beginning with Teams Rooms. The feature uses calendar data and occupancy signals from Teams Rooms to track usage with filters for location, business hours, days of the week, and date ranges making it easy to see how spaces are being used. Available with a Teams Rooms Pro license. Learn more here. Fundamentals and Security Rules-Based Enablement of M365 Third-Party Apps in Teams Admin Center This feature enables M365 administrators to establish specific criteria for permitting third-party SaaS applications within their tenant. Administrators can choose from a list of predefined criteria deemed safe, ensuring that only trusted and compliant applications are auto-allowed under this rule. Monitor DNS resolution failures and impact of proxy on Teams meetings with Best practice configurations dashboard in Teams admin center Teams administrators can use the best practice configuration dashboard in Teams admin center to monitor DNS and proxy issues that can cause call drops, login failures, or poor real-time media quality. Default enable transcription policy for new tenants The default policy for Transcription has been updated from “off” to “on” for any new tenant. This change doesn’t mean that every meeting will automatically have transcription enabled, but it will allow users to turn on transcription if needed. This adjustment aligns the default Transcription policy with that of Recording, supporting broader adoption of Transcription and all AI features. Support Audit logs for Give and Take Control and Screen share IT administrators can now access detailed logs for both the "Give and Take Control" and "Screenshare" features. These logs will provide comprehensive information, including the names and timestamps of the individuals involved in each action. Specifically, the logs will indicate who initiated or received control, as well as who started the screenshare session, along with the corresponding timestamps and names. This enhancement ensures greater transparency and accountability for all control and screenshare activities. Accessible in Teams Admin Center. Remote log collection in Teams admin center Teams Administrators now have the capability to remotely collect client diagnostics logs from users' devices, thereby eliminating the need for any user action or workflow disruption. This advanced tool is designed to greatly assist IT administrators by automating the previously lengthy and manual process of diagnostic log collection for troubleshooting purposes. Frontline Worker Solutions Enterprise News Reader The new SharePoint News experience recommends content from sites users follow and frequently visit. Permission-filtered news appears with organization announcements prioritized at the top. Frontline workers can like and save items to share interests and revisit important news when convenient. Learn more in the Enterprise News Reader Announcement Blog. Viva Engage Moderation Agent: Theme Moderation in Viva Engage Theme Moderation in Viva Engage will help network admins and corporate communicators moderate conversations at scale. Theme monitoring utilizes AI to process the data in threads across your network and builds on recently announced advanced moderation capabilities, including enhancements to keyword monitoring. With this new tool, admins can simply add new themes to moderate and will deploy moderation across all new activities or conversations mentioning that theme. Learn more: AI Summarization in Viva Engage | Microsoft Learn Engage Communication Dashboard Corporate communicators now have a powerful new command center in Viva Engage. With the redesigned Communications Dashboard, they can seamlessly manage campaigns, analyze performance, oversee leaders and audiences, and access delegate and community tools—all from one intuitive hub. This update also introduces a unified view of all featured conversations, complete with dates, making it easier to track engagement across initiatives. Additionally, advanced moderation just got smarter. Theme moderation in Viva Engage leverages AI to proactively manage sensitive content with precision. From streamlined delegate visibility to robust analytics, this rollout equips communicators with everything they need to stay on top of engagement and ensure discussions are productive and professional. Certified for Teams Devices Biamp Ceiling Mic & 4K Camera System for Medium and Large Teams Rooms Experience flawless communication in every Teams meeting. This all-inclusive bundle for large spaces includes everything you need — powerful, configurable audio with optional one-touch setup, stunning 4K video, the latest in MTR compute and control, and all cabling included. Learn more. Biamp All-in-One Video Bar Parlé VBC 2500a Teams Rooms System The Parlé™ VBC 2500a Video Conferencing Bar combines renowned Biamp Audio Intelligence with advanced 4K Video Intelligence to deliver exceptional Microsoft Teams experiences in small to medium-sized meeting rooms. Paired with the Biamp UCC + Controller, its modular design offers flexible mounting options — on the wall or a credenza — with minimal cabling to keep your space clean and professional. It also features Biamp Launch™, an automated tuning system that adapts audio performance to each unique conferencing environment. Learn more. Biamp Audio Conference Bar and 4K Camera Teams Rooms System The Parlé™ABC 2500a conferencing bar combines renowned Biamp Audio Intelligence with Vidi 280 ePTZ Compact Camera to deliver exceptional Microsoft teams room experiences in small to medium sized meeting rooms. Paired with Lenovo, The ThinkSmart Core Gen 2 + IP Controller Kit completes this premium solution with Intel® Core™ Ultra processing power driving AI-enhanced productivity features. Its modular design with minimal cabling keeps your space clean and professional. Also featuring Biamp Launch™, an automated tuning system that optimizes the audio to each unique conferencing space. Learn more. Biamp Table Mic & 4K Camera System for Medium Teams Rooms Experience flawless communication in every Teams meeting. Everything needed to equip a medium sized room — powerful, configurable audio with optional one-touch setup, stunning 4K video, the latest in MTR compute and control, and all cabling included. Learn more. Yealink BH70 Dual and BH70 Mono Teams USB-A Enhance production efficiency with the Yealink BH70 Bluetooth wireless headset. The versatile Yealink BH70 is suitable for various scenarios, including office, home, or on-the-go use, effectively meeting all your needs. Equipped with Yealink's advanced 2nd generation microphone noise cancellation technology, three AI-powered microphones intelligently and efficiently reduce background noise to ensure a seamless call experience. Designed ergonomically based on extensive user studies, the BH70 provides exceptional comfort for extended wear throughout the day. With impeccable stereo playback sound quality, you can always indulge in an unparalleled audio experience. Boasting a long-lasting battery life and effortless usability, the BH70 serves as your best communication and collaboration companion. Learn more. Yealink SmartVision 40S The Yealink SmartVision 40 is an ultra-high-definition, all-in-one intelligent conference system tailored for small to medium meeting rooms, leveraging advanced AI algorithms to enhance meeting efficiency. Equipped with AI features such as face detection, sound source positioning, and voice tracking, SmartVision 40 tracks participants’ movements to keep the speaker in focus, providing stable, high-quality images. Beyond basic Auto Framing and Speaker Tracking, the Multi-stream IntelliFrame feature uses Multi-Stream output to detect and frame speakers, displaying them on-screen, which enables remote participants to see each speaker’s expressions and gestures for an interactive experience. Learn more. AudioCodes C436HD Native Microsoft Teams Common Area IP Phone with Integrated Sidecar The AudioCodes C436HD IP phone is a Microsoft Teams-native entry level/common area phone designed to support the next generation of enterprise collaboration technologies. It is an excellent choice for users in shared spaces or retail environments looking for reliable, user-friendly solutions. Equipped with a 4.3” color LCD screen, an integrated sidecar and a dedicated Teams button, the C436HD supports Microsoft Teams out-of-the-box to deliver feature-rich unified communications with crystal clear audio quality. Learn more.
Expanding Teams Best Practice Configurations: 3 Scenarios to Elevate Call Quality and Reliability
Written by: Snigdha Chaturvedi and Shilpa Vijayakumar We’re excited to announce the next phase of enhancements to the Best practice configurations dashboard in Teams admin center with three new scenarios that further empower administrators to optimize their tenant’s collaboration experience: Bypass Local Proxy Detect locations where significant media traffic is routed through local proxies, which can introduce latency and degrade call quality. The dashboard flags these locations and provides guidance to bypass proxies for media traffic. Bypass Cloud Proxy Similar to local proxy detection, this scenario identifies media traffic routed through cloud proxies. Admins can now identify affected locations and take steps to reroute traffic for improved performance. Address DNS Resolution Failures DNS resolution issues can impact Teams connectivity and reliability. This new scenario highlights locations with significant DNS resolution failures, helping admins take targeted action to resolve them. Each of these scenarios is surfaced in the dashboard with detailed location-level insights, including impacted cities and IP addresses. Admins can export the data, validate findings, and follow recommended actions—all within the familiar Teams admin center interface. Recap of Existing Scenarios In our previous blog post, we introduced the Teams Best Practice Configurations dashboard in the Teams admin center a powerful tool designed to help IT administrators proactively monitor and remediate common issues that impact meeting quality and reliability. The initial release focused on three foundational scenarios: Updating Outdated Teams Clients: Encouraging users to stay on the latest Teams version for optimal performance and security. Enabling the Correct Ports and Protocols: Ensuring network configurations support seamless Teams connectivity. Implementing Split Tunneling for VPNs: Minimizing VPN-related performance bottlenecks. These scenarios have helped organizations identify and resolve configuration gaps across locations, improving the overall Teams experience for users. Ready to Explore? Visit the Teams admin center and navigate to the Best practice configurations dashboard under the Meetings section. Use the new scenarios to uncover hidden issues, validate your network setup, and ensure your users enjoy the best possible Teams experience. We’re committed to evolving this dashboard with more intelligent insights and automation. Stay tuned for future updates—and start leveraging these new scenarios today! Best practice configurations - Microsoft Teams admin center Monitor and improve call quality for Microsoft Teams - Microsoft Teams | Microsoft Learn Best practice configurations dashboard for Microsoft Teams meetings - Microsoft Teams | Microsoft LearnProtecting You in Meetings: Sensitive Content Detection in Teams is Now GA 🎉
Have you ever felt that moment of panic when you realize you might be sharing something you shouldn’t in a meeting? With Microsoft Teams’ new sensitive content detection feature, those heart-stopping “oops” moments may soon be a thing of the past. Now generally available as part of Teams Premium, this feature helps detect accidental exposure of sensitive information during screen sharing, helping keep confidential data private, even in cases of unintentional overshare.Expanding background noise suppression across platforms and scenarios
Over 270 million active users rely on Microsoft Teams to connect, share, learn, and collaborate, which affirms our commitment to continually improving call quality. In a previous Teams Blog post, we introduced machine-learning-based noise suppression, which automatically removes unwanted background sounds from calls and meetings. Since then, we have been working to expand the reach of this feature to more platforms and scenarios. After its initial release on Windows, background noise suppression is now used by 91M monthly Teams users including is now Mac and iOS enhancing the audio for over 3 billion minutes of calls and meetings per day!New AI-based speech enhancements for Microsoft Teams
In a previous blog, we shared how Microsoft Teams uses AI to remove distracting background noise from meetings and calls. This has been incredibly helpful in remote and mobile work settings, where users don’t always have full control over their environment. Today, we want to spotlight new machine learning (ML) and AI-based features in Microsoft Teams that dramatically improve the sound quality of meetings and calls, even in the most challenging situations.What’s New in Microsoft Teams | August 2025
Welcome to the August edition of What’s New in Microsoft Teams! As Teams continues to evolve, this month’s updates bring a fresh wave of innovation designed to help you work smarter, collaborate more effectively, and stay connected across your organization. Whether you’re catching up on conversations or preparing for your next big meeting, Teams is here to support your productivity with intelligent, user-friendly features. Among the standout releases this month is a feature that expands how you can express yourself, another feature that helps to streamline your workflow, and multiple enhancements to desk booking. First, “Multiple emoji reactions” lets you combine several emojis to share more complex reactions in a quick and concise way. Second, IT administrators can now upload custom dictionaries for Copilot in Teams, ensuring that meeting transcripts and Intelligent Recap reflect your organization’s unique terminology. Finally, your desk booking experience just got easier, with features that let you book a desk from a map and near a colleague. Together, these enhancements make Teams smarter and more personalized, helping you unlock deeper insights and collaborate with greater clarity than ever before. Take a look at the details of those features, and all the others we’re launching this month! New features released this month: Chat and collaboration Meetings, webinars, and town halls Teams Phone Workplace: Places and Teams Rooms Fundamentals and Security Frontline Worker Solutions Certified for Teams Devices Chat and Collaboration Filter for messages with files in contextual search Finding shared content in Teams just got easier with the latest enhancements to the Find in Chat/Channel experience. Users can now quickly locate documents and media shared across conversations without scrolling through long threads. The updated experience enables filtering messages to show only those with attachments, and search results now include file chiclets—making it easy to identify messages containing files at a glance. These updates improve productivity and reduce friction when searching for shared content in conversations. Search with SQL-like commands When searching in Teams, you can now efficiently narrow down your search results by using SQL-like commands in the search bar. This allows you to quickly filter messages, files, or conversations with precise queries such as from:username or in:channel. This feature provides users with a familiar and structured method to find information swiftly and accurately. Keyboard Shortcuts Customize your keyboard shortcuts in Teams to work the way that’s most intuitive to you. Whether you want to set your own shortcuts based on your workflow preferences or you're used to shortcuts from other tools like Slack or Zoom, Teams lets you set up commands that match your habits, helping you work efficiently. Create your own custom commands or choose from preset layouts inspired by other apps. Just head to the top bar menu (•••), select Keyboard shortcuts, and use the dropdown to pick a layout or edit any shortcut to make it your own. Saved message view Quickly get back to important information without scrolling through long conversations. You can save messages in chats and channels and find them later in the saved messages view in your chat list. From the saved view, click on a saved message to open the full conversation in the right pane, where you can review or reply directly. Multiple Emoji Reactions You can react to messages and posts with multiple reactions per message, enhancing your ability to express a wide range of emotions effectively. Now you can respond to your manager’s leadership update with a "check” and “thank you” emoji, showing you understand the update and are thankful for their transparency. You can use combinations of emojis like those for a richer and more nuanced response, quickly conveying your feelings and thoughts, like agreement, urgency or sentiment, without extra replies—keeping discussions focused and efficient, while expressing yourself comprehensively. Meetings, Webinars, and Town halls Personal meeting templates [Premium] Efficient collaboration begins with a seamless meeting setup. With personal meeting templates, users can create and customize templates tailored to their frequent meeting types—such as one-on-one connections, client engagements, or support sessions. Simply select your template, and all the pre-saved options are automatically applied, allowing meetings to start promptly and with confidence. Personal meeting templates save users time and effort in resetting meeting settings and ensure consistency across your organization. This capability is available with a Teams Premium license. Custom dictionaries now available to Copilot in Teams IT administrators can now upload custom dictionaries for their tenant in English, Spanish, Japanese, French, German, Portuguese, Italian, and Chinese (Simplified). This capability is accessible through the Copilot Settings page in the Microsoft 365 admin center. By integrating organization-specific terminology, custom dictionaries help the AI model produce more accurate and meaningful meeting transcripts. This enhancement benefits both Copilot and Intelligent Recap, ensuring your unique business language is recognized and reflected. Organizations can reduce misunderstandings and improve productivity by tailoring the AI to their needs. Take advantage of this new feature to unlock deeper insights from your meetings. Meeting organizers can send messages to attendees in the lobby with lobby chat Now meeting organizers can send one-way messages to attendees in the lobby via the lobby chat. The lobby chat is intended to optimize the lobby experience for all participants, ensuring that organizers are better equipped to run external meetings, have more control over meetings with external participants, and external attendees are well informed about the meeting upon meeting start. Edit your display name in Teams meetings Participants can now edit their display name during a Teams meeting — whether to reflect a preferred name, indicate a role (e.g., “Moderator” or “Interpreter”), or support inclusive self-representation. The change of display name is temporary and only visible during the meeting. The change is not permanent in any artifact like recording. Customize the screen in Teams Town halls through ‘Manage what attendees see’ [Premium] Organizers will be able to elevate their Teams Town hall presentations by customizing their screen with select layouts, backgrounds, and name tags using “Manage what attendees see” feature. This will result in a polished, high-quality, and engaging event experience. This feature is available with a Teams Premium License. Immersive events, experience customization tools and presenter tools [Premium] Microsoft Teams now supports immersive events, a new way to host large-scale, 3D virtual gatherings that hosts can schedule and attendees can join directly in Teams. Organizers with a Teams Premium license can design engaging spaces, customize event visuals, and host up to 300 attendees in a spatial audio environment that supports simultaneous conversations and cross-room interactions. This feature brings new and expanded immersive capabilities into the familiar Teams experience, making it easier to inspire ideas, foster inclusion, and build stronger connections. With the new Experience Customization Tools, event creators can personalize immersive spaces using intuitive design options, no coding required. Add logos, theme colors, images, and videos to a shared 3D canvas, resize and reposition objects, and save layouts as reusable templates for future events. In addition, improvements to Presenter tools make it simpler to host immersive, interactive 3D events with avatars in customizable 3D spaces. Improvements include: ‘Easy presentation start’, which consolidates required actions into a simple start flow Hosts can make sure attendees and speakers are in the right place by teleporting them to seating or presentation spaces in the 3D space Find-a-person gives the ability to search across rooms to find someone The simplified Control Panel provides a cleaner and simpler production experience with a pre-filtered content view Teams Phone Microsoft Shifts integration with Teams call queues Teams admins can leverage Teams scheduling groups created within the Shifts app in Teams to dynamically manage call routing to agents in call queues. Once scheduling groups and associated work shifts are established in the Shifts app, call queues can be configured to reference shift data. Call queues will then pull in the associated shift schedules, ensuring that calls to the queue are routed only to agents who are actively on shift. This integration enables: Streamlined workforce management by aligning call routing with shift schedules Greater flexibility in configuring call queues based on timing and team Learn more about Shifts in Teams, how to manage the Shifts app, and configuring a Shift for your call queue. Email notifications for phone number assignments Admins can send a Microsoft branded email notification to end-users with their newly assigned Teams Phone number while assigning/unassigning the number through Teams PowerShell cmdlet. This feature helps provide a welcoming onboarding experience for new Teams Phone users. User notifications include: The assigned or unassigned telephone number Activation timeline (up to 48 hours) Instructions for accessing the dial pad in Teams Links to learn more about Teams Phone capabilities Learn how to assign a phone number to a user through the Teams Admin Center. Device sign-in support for non-touch models Organizations now have increased sign-in flexibility for non-touch devices. Users are able to log in directly, without relying on device code flow (DCF) authentication. For example, a T9 keyboard can be used to enter credentials, providing an experience better tailored to the device. Workplace: Places and Teams Rooms Find certified for Teams devices for all types of spaces and uses at aka.ms/teamsdevices. Book desks using maps [Premium] You can now book a desk using an interactive, map-based experience. The new maps-first interface shows office layouts and is responsive on mobile devices and smaller screens. Whether reserving an individual desk or a pooled desk, the experience is optimized within Outlook and Teams calendars and across the Places app. This feature is available with a Teams Premium license. Book desks near colleagues [Premium] You can now book a desk based on where your colleagues are working. When selecting a desk, you’ll be able to see who is occupying nearby desks or find where a specific colleague plans to sit on a given day, then book a desk close to them. You always retain control over whether to share your own desk location with others. This capability is available with a Teams Premium license. Book desks for partial days and multiple days [Premium] Desk reservations are now more flexible in duration: you can book a desk for a partial day (just a few hours) or for multiple days in one go, rather than requiring a separate full-day booking for each day. This change accommodates real in-office workflows – for example, if you only need a desk for a morning, or conversely want to keep the same desk all week, you can do so easily. This feature is available with a Teams Premium license. Book desks on behalf of others [Premium] Delegates can now book desks for their principals. If you manage another person’s schedule, you can reserve a workspace on their behalf through the familiar calendar delegation workflow. This desk booking process mirrors existing Outlook calendar management, so it fits seamlessly into delegates’ routines. This feature is available with a Teams Premium license. Configure auto-release for no-show desk reservations Admins can now set desks to auto-release after a specific time frame if a user does not check in for their reservation. This frees up space for others, and helps maximize workspace utilization by ensuring no-show reservations don’t keep a desk locked all day. Learn more here. Enhanced walk-up desk booking experience for users Teams walk-up desk booking now features enhanced interface updates, showing reservation confirmation or notifications if desks are booked. The improved experience guides users on reservations, calendar syncing, and management. Learn more here. Configure new desk modes: reservable, drop-in, assigned, unavailable Administrators can configure desks in multiple modes to support different booking policies. Each desk can now be set to one of several modes, and this setting can be changed at any time to adapt to organizational needs. The available desk modes include: Reservable desks are configured to be booked in advance or on-the-spot. Drop-in desks are available for on-the-spot use and cannot be reserved in advance. You can use the capability from Microsoft Teams to link the peripheral devices present on these desks to the individual desk object in the directory. Assigned desks are permanently linked to a specific user and cannot be booked by others. Every assigned desk must always have a designated user. Unavailable desks are not available for reservation due to maintenance or for any other reason. These modes give organizations flexibility in managing how each workspace is utilized – from hoteling desks that anyone can book, to dedicated desks, to informal touchdown spots. Learn more here. New Places built-in admin role support Places now supports built-in Microsoft 365 admin roles for delegation. IT admins can assign responsibility for Places management to other administrators using standard roles, allowing day-to-day management tasks to be handled without elevated permissions. In practice, this means administrators can delegate tasks (like updating office space details or approving changes) to team members with appropriate built-in roles, streamlining operations. Learn more here. New Places admin dashboard Administrators can now manage Places directory data through a dedicated, user-friendly dashboard that provides a central interface to easily view and edit workspace directory information (such as office locations, desks, and rooms) and set and manage booking policies. This simplifies day-to-day management of workplace data by putting all relevant controls in one place. Fundamentals and Security Microsoft Teams: Support Audit logs for Give and Take Control and Screen share IT administrators will now have the ability to access detailed logs for both the "Give and Take Control" and "Screenshare" features. These logs will provide comprehensive information, including the names and timestamps of the individuals involved in each action. Specifically, the logs will indicate who initiated or received control, as well as who started the screenshare session, along with the corresponding timestamps and names. This enhancement ensures greater transparency and accountability for all control and screenshare activities. Accessible in Teams Admin Center. Learn more here. Frontline Worker Solutions New SharePoint Agent Integration in Teams Chats and Channels Starting in August, SharePoint agents can now be added to Teams channels. SharePoint agents allow users to create agents grounded on SharePoint sites, files and folders. For example, you can create an agent that pulls from a SharePoint library with compliance information. Within a channel, users can then query against those documents. Additionally, users can now add multiple SharePoint agents to a single group chat – an upgrade from the previous limitation of one agent per chat. Each agent brings its own specialized knowledge, perfect for reviewing documents, planning content, or collaborating across specs. Adding an agent is easy: just copy the link from SharePoint – just like you would to share any other file – and drop it into a post or reply. Then, interact with them by @mentioning the agent by name. These agents enhance conversations by offering tailored insights and support right when it's needed. Deploy Frontline Teams in Teams Admin Center We’re excited to announce new enhancements in the Teams Admin Center that make it easier than ever to set up and deploy your frontline teams with flexible membership. With our updated setup wizard, you can now complete configuration and deployment in one seamless flow—no need to navigate across multiple wizards to complete setup and deploy your first frontline teams. Whether you're onboarding a single team or scaling across multiple locations, the streamlined experience helps you move faster and with greater confidence. We’ve also introduced incremental save, allowing you to pause setup at any point and return later without losing progress. Plus, you can now validate your location attributes directly within the wizard to ensure your deployment includes the expected number of locations before going live. These updates are designed to simplify frontline deployment and give IT admins more control and flexibility every step of the way. Learn more here. Certified for Teams Devices EPOS IMPACT 100 MS Stereo and Mono USB-C+A headsets The IMPACT 100 is an entry-level headset that delivers exceptional value for money. With smart features that enhance efficiency and an ultra-lightweight design, it is an ideal headset for talk-heavy professionals. The soft headband and leatherette earpads ensure all-day comfort, while the in-line controller allows for easy call control. The USB-C to USB-A adapter eliminates connectivity concerns and certifications with Microsoft Teams and UC platforms guarantees seamless calls in any office setup. Logitech Rally Board 65 + Tap for Teams Rooms on Android (wired) Simplify the way you meet and collaborate. Introducing Rally Board 65 + Tap — the ultimate all-in-one video conferencing solution designed for meeting rooms and open spaces. The expansive 65” touchscreen of Rally Board enables a seamless and intuitive collaboration experience in any environment. Join meetings with just one touch with Tap, a touch controller for Microsoft Teams Rooms. Enjoy quick and easy setup, flexible installation options to place the camera above or below the screen for natural eye contact, and innovative AI-driven features. Yealink MeetingBar A50 with Touch Panel CTP25 Yealink MeetingBar A50 is an all-in-one video collaboration bar for medium-to-large rooms. This product delivers cutting-edge audio and video communication capabilities, powered by advanced AI technology, ensuring crystal-clear sound and ultra-HD visuals. With intelligent full-duplex, IntelliFocus, and video fence, it redefines the video conferencing experience, bringing unparalleled clarity and efficiency to every meeting. A50 uses Qualcomm's latest generation chip QCM8550, supporting 48 Tops of industry-leading computing power. Also it uses simple plug-and-play with a CTP25 controller. The Yealink MeetingBar A50 with Touch Panel Logitech Entry Level MeetUp 2 for Teams Rooms on Windows Upgrade your small rooms and BYOD spaces into certified Microsoft Teams Rooms on Windows. This solution is preconfigured for easy and affordable deployments and includes Logitech MeetUp 2 for powerful audio and video with next-gen features; Logitech Tap with USB Kit touch controller for easy, one-touch join meetings; and Lenovo mini PC to power operations. The Logitech Entry Level MeetUp 2 system with integrated camera/soundbar, controller and mini PCAI at Work: How Teams and AI are Transforming Collaboration and Communication in the Workplace
We’re entering a new era where collaboration and communication are being reimagined through the power of Teams, M365 Copilot and agentic AI. This session offers a dynamic exploration of the trends shaping the modern workplace, what we’re hearing from customers, and how AI is transforming our productivity and collaboration. REGISTRATION FOR THESE EVENTS ARE NOW CLOSED REGISTER HERE The session will feature: A strategic overview of emerging market trends and customer insights Live demos showcasing Copilot and Agents as the next evolution in how we work A look ahead at how Teams is enabling smarter, faster, and more secure communication and collaboration An interactive Q&A with the Microsoft Teams team and a select number of partners Grounded in real-world scenarios across meetings, calling, channels, devices, and workflows, this session highlights how AI is not just enhancing productivity, it’s reshaping how we work today. Register today as spaces are limited. Locations London 30 th September 09:00 AM – 12:00PM Microsoft offices, 2 Kingdom Street, Paddington, London W2 6BD REGISTER HERE München 6 th October 09:00 AM – 12:00PM Microsoft offices, Walter-Gropius-Straße 5, 80807 München REGISTER HERE Paris 8 th October 09:00 AM – 12:00PM Microsoft offices, 39 Quai Président Roosevelt, Issy-les-Moulineaux, 92130 REGISTER HERE Speakers Ilya Bukshteyn, CVP Teams Calling, Devices and Premium Experiences As the Corporate VP for Microsoft Teams Calling, Devices and Premium Experiences, Ilya Bukshteyn leads a team responsible for the strategy, product delivery, and business results of Teams Phone, a fully featured, enterprise grade cloud PBX / calling system, Teams Devices, including Microsoft Teams Rooms, Teams Events, Townhall and webinars, Mesh, and Teams Premium. Ilya has been at Microsoft for over 30 years, and in previous roles in the UC space led the creation and incubation of the product line which is known as Microsoft Teams Rooms today. Scott Plette, Group Product Manager Teams Phone and Premium Experiences As a Partner Group Product Manager for Teams Phone and Teams Premium, Scott Plette manages the team charged with defining, prioritizing, and driving the development of Teams Phone experiences for desktop, mobile, and devices, as well as advanced communication and protected communication scenarios enabled by Teams Premium. Scott is a 28 year Microsoft veteran and in previous roles has worked on streaming media, Xbox gaming, media DRM, unified communications, and product support. Mahendra Sekaran, CVP Microsoft 365 – Intelligent Communications Mahendra Sekaran is a part of the M365 product group, responsible for envisioning capabilities, shaping the strategy and driving growth for Teams, Dynamics365, etc. His organization plays a pivotal role in delivering intelligent, secure, and robust communications and collaboration experiences, and manages our global Telco relationships and scales our business in partnership with them. Mahendra has ~30 years of experience in the communications domain, spanning cellular technologies and enterprise unified communications, across a variety of product, engineering and leadership roles. Prior to joining Microsoft in 2005, he worked at Nortel as a Dev manager on Location based services and intelligent networks for cellular technologies. He is passionate about modernizing communications and collaboration experiences, and on the personal front, he likes to travel, cook and golf in his spare time. Pete Daderko, Senior Product Marketing Director Pete Daderko is a Senior Director of Product Marketing at Microsoft, where he leads marketing for the portfolio of collaborative applications including Microsoft Teams, OneDrive, SharePoint, Planner, and Viva Engage. His work focuses on business and product strategy across AI innovation and enterprise collaboration. His team drives go-to-market execution for major product launches, industry events, and customer engagement initiatives. Earlier in his career, Pete was a management consultant at McKinsey & Company, serving clients in the technology, financial services, and manufacturing industries, and he began his professional journey as a nuclear submarine officer in the US Navy. He lives in Seattle with his wife and three sons.
