I wish it was just "as easy" as described here...
There are a bunch of drawbacks (not only with FL workers, but with Teams on Android as a whole) that I have listed already several times, but it seems like an "eat or die"... Tickets i have opened as well as feedback so far did not go anywhere...
- in case a Frontline worker does have an assigned user license (e. g. F3), there is no way to get the reduced interface like with a Shared Device License. Setting the IP Phone policy to CommonAreaPhone SignIn for F-licensed accounts seems to have a fully different "feature stack" than the Shared Device licensed accounts, where you only get the CommonAreaPhone SignIn by default.
- Call Queue enabled Teams channels are not usable/not supported on Android and iOS devices
- In somewhat noisy production areas, the regular Teams ringtone is not being heard (in our case - i had good number of complaints). There is no option (also not on Windows) to have an individual ringtone set on Android at all (and only a choice given by MS for a different ringtone on Windows, but no individual as well)
- Names/Display Names are NOT searchable on Android devices in the "Make a call" screen -> Search, that contain a 'Comma' (","). The Comma is NOT accepted. Not having commas in display names is not an option given you have a setup like "Site 1, Production Hall A", "Site 1, Production Hall B", "Site 2, Production Hall A", "Site 2 Production Hall B" etc. That search with Commas however is possible from the "main screen".
- not related to FL-workers only: For conference phones (e. .g Yealink CP965), to have the meeting interface shown, a user license is inappropriate, a Meeting Room license is overkill and a Shared Device License does NOT give you the Meeting Room View (calendar only to join a meeting via the phone).
- in addition on my wish list: In case any user account (regardless of FL worker or not) would only need to call internal Teams users on a regular basis, a Phone System license is not required. However, due to the missing license and further setup, they are blocked from calling emergency services. Emergency services calling should in my mind NEVER ever require any license from any device/user and should be easily accessible (how that could work in the real world - no clue).
My wish list is even longer for Teams telephony as a whole, but would in this case be off-topic.
And - related to that article: This is the first time I hear about a phone system license for Frontline Workers. Is this a different license than the regular phone system license (which we are using up to now)? Is there then a difference in the feature set?
Microsoft