Jun 24 2020 07:47 PM
We recently got the +Add New option for custom backgrounds in our Teams. I've added a number of images, but there is one I try to add and it fails. I get the following message:
Couldn't upload image
Image requirements:
Min size: 360x360 px
Max Size: 2048x2048 px
File type: jpeg, png, bmp
Aspect ratio: greater than 4
The image meets all of the requirements. Since other images have no issue, I assume it's something specific with this image....question is what could it be since it meets all the requirements.
Nov 26 2021 01:04 AM
Jan 27 2022 01:52 AM - edited Jan 27 2022 01:56 AM
Still not answered question: "how this Aspect Ratio of '4' is calculated". For, if Aspect Ratio is two values - H/V, then not understandable what value is mentioned, and if Aspect Ratio is one value - result of dividing H by V, then it is very confusing, because images listed in %appdata%\Microsoft\Teams\Backgrounds\Uploads are not images where H is 4 times more than V. So, can Microsoft clarify what this means - "Aspect ratio: greater than 4"?
Jan 28 2022 03:04 AM
Jan 28 2022 03:07 AM
Jan 28 2022 04:26 AM
Feb 22 2022 09:08 AM
Sep 15 2022 01:00 PM
@DanZ24 It wasn't letting me upload images when the JPGs were CMYK. When I saved them as RGB, the problem went away.
Feb 08 2023 08:37 AM - edited Feb 08 2023 09:06 AM
@eyerisse Great! It appeared in the background choice. But I can't choose the image I placed in the "Upload" folder for some reason.
Does anybody have the same problem as this?
---- UPDATES -----
I figured it out! I exported my image as JPEG and I had an issue. So, I exported it as PNG instead, then it worked!