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DanZ24's avatar
DanZ24
Copper Contributor
Jun 25, 2020
Solved

Teams Custom Background Fails

We recently got the +Add New option for custom backgrounds in our Teams.  I've added a number of images, but there is one I try to add and it fails.  I get the following message: Couldn't upload ima...
microsoft teams
  • lcollins1315's avatar
    lcollins1315
    Jul 07, 2020

    Prerna2020 

    I had this problem this morning but I seem to have solved it.

    I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

    I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

victordev's avatar
victordev
Copper Contributor
Mar 31, 2025

I've read all suggested solutions:

These are all just hacks, when is Microsoft going to fix this issue, as this is not a good user experience at all, more specially for the common user. I don't understand why this has to be such a painful experience.
I don't experience such issues with the same image 1920x1080 16:9 on zoom.

Microsoft please fix this

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