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DanZ24's avatar
DanZ24
Copper Contributor
Jun 25, 2020
Solved

Teams Custom Background Fails

We recently got the +Add New option for custom backgrounds in our Teams.  I've added a number of images, but there is one I try to add and it fails.  I get the following message: Couldn't upload ima...
microsoft teams
  • lcollins1315's avatar
    lcollins1315
    Jul 07, 2020

    Prerna2020 

    I had this problem this morning but I seem to have solved it.

    I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

    I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

eyerisse's avatar
eyerisse
Copper Contributor
Mar 17, 2021

I'm sure there are other solutions to this issue but this seems to have worked well for me and my team.. just wanted to share this info with everyone: 🙂

 

  1. Download the image you want to download and make sure it’s a JPG file
    1. If not already converted:
      1. Go to “Paint” Application
      2. Drag or “Open” the image on Paint
      3. Click “File”
      4. Click “Save As”
      5. And make sure the format is “JPEG” or “JPG”
      6. Hit “Save” and it should be converted as a JPEG to any folder you save it on
  2. On your keyboard, click the Windows key + “R”
  3. Type: %appdata%\Microsoft\Teams
    1.  Click “OK”
  4. Go to the “Background” Folder
  5. Click “Upload”
  6. Drag or copy+paste the converted JPEG image you have to “Upload” Folder
  7. Copy the same image again onto the same “Upload” folder
  8. Rename the copied (or 2nd) image as the same name but add “_thumb” at the end (please make sure no additional spaces or dashes in between the original file name)
    You should have 2 versions of that image on your “Upload” Folder
    1. For example:

 

  1. Go to your meeting/call on Teams
  2. Click the 3 dots (…) and “Apply Background Effects”
  3. Scroll to the very bottom and you should be able to find that same image you uploaded earlier! Hope this helps!

DanZ24 

  • YukaOsd's avatar
    YukaOsd
    Copper Contributor
    Feb 08, 2023

    eyerisse Great! It appeared in the background choice. But I can't choose the image I placed in the "Upload" folder for some reason. 
    Does anybody have the same problem as this?

    ---- UPDATES -----

    I figured it out! I exported my image as JPEG and I had an issue. So, I exported it as PNG instead, then it worked!

  • Steven_van_der_Minne's avatar
    Steven_van_der_Minne
    Copper Contributor
    Nov 26, 2021
    Yes, this works. Next: could't APPLY background.

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