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DanZ24's avatar
DanZ24
Copper Contributor
Jun 25, 2020
Solved

Teams Custom Background Fails

We recently got the +Add New option for custom backgrounds in our Teams.  I've added a number of images, but there is one I try to add and it fails.  I get the following message: Couldn't upload ima...
microsoft teams
  • lcollins1315's avatar
    lcollins1315
    Jul 07, 2020

    Prerna2020 

    I had this problem this morning but I seem to have solved it.

    I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

    I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

Valerjans's avatar
Valerjans
Copper Contributor
Jan 27, 2022

Still not answered question: "how this Aspect Ratio of '4' is calculated". For, if Aspect Ratio is two values - H/V, then not understandable what value is mentioned, and if Aspect Ratio is one value - result of dividing H by V, then it is very confusing, because images listed in %appdata%\Microsoft\Teams\Backgrounds\Uploads are not images where H is 4 times more than V. So, can Microsoft clarify what this means - "Aspect ratio: greater than 4"?

  • Valerjans's avatar
    Valerjans
    Copper Contributor
    Jan 28, 2022
    Answered here:

    https://answers.microsoft.com/en-us/msteams/forum/all/can-microsoft-clarify-microsoft-teams-background/f19e982e-a37d-4150-959a-bb8fa0e4c5eb

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