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DanZ24's avatar
DanZ24
Copper Contributor
Jun 25, 2020
Solved

Teams Custom Background Fails

We recently got the +Add New option for custom backgrounds in our Teams.  I've added a number of images, but there is one I try to add and it fails.  I get the following message: Couldn't upload ima...
microsoft teams
  • lcollins1315's avatar
    lcollins1315
    Jul 07, 2020

    Prerna2020 

    I had this problem this morning but I seem to have solved it.

    I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

    I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

monky_thepig's avatar
monky_thepig
Copper Contributor
Mar 19, 2021

I have the same. I try to add one photo and it says "Couldn't add image"  I try another same thing. :cry:😥😥😥😥😥😥😥😥😥😪😪😪😪😪😥😥😥😥😥 can anyone help?

  • DouglasRellinger's avatar
    DouglasRellinger
    Copper Contributor
    Mar 24, 2021

    Setting the 616 x 419 pixel size in Paint before saving the PNG as was recommended by DreadPeach58 was the only thing I needed to do to get the "+Add" feature to work.

     

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