Forum Discussion
DanZ24
Jun 25, 2020Copper Contributor
Teams Custom Background Fails
We recently got the +Add New option for custom backgrounds in our Teams. I've added a number of images, but there is one I try to add and it fails. I get the following message: Couldn't upload ima...
- Jul 07, 2020
I had this problem this morning but I seem to have solved it.
I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.
I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads
DreadPeach58
Dec 02, 2020Copper Contributor
DanZ24 What i did to fix this problem is copy the image that you want to use paste it on Paint 3D and press save as and then go to teams on your meeting and go to the background thingy and click add and then finally click the file and done.
- Geek_ByteFeb 22, 2022Copper ContributorSuch a simple fix and worked like magic!!! Thank you so much. I wish I knew why re-saving the images via Paint 3D made a difference but who cares, it works and saved me an afternoon of pulling my hair out!!! Thank you.
- TANSTAAFL666Sep 15, 2021Copper ContributorDoes not work! Try again!
- DreadPeach58Dec 02, 2020Copper Contributorthe dimensions also have to be width:616 height:419