Forum Discussion

Copper Contributor

Jun 25, 2020

Solved

Teams Custom Background Fails

We recently got the +Add New option for custom backgrounds in our Teams. I've added a number of images, but there is one I try to add and it fails. I get the following message: Couldn't upload ima...

microsoft teams

lcollins1315
Jul 07, 2020
Prerna2020
I had this problem this morning but I seem to have solved it.
I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.
I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

Prerna2020

Copper Contributor

Jul 06, 2020

Hello .. I am facing same issue.. I was able to upload backgrounds few days back and now I am getting the issue that image requirement isn't correct. Even after correcting the image requirements, it is not working. I even tried clearing teams cache based on suggestion

Please help if you are able to resolve the issue.

lcollins1315

Copper Contributor

Jul 07, 2020

Prerna2020

I had this problem this morning but I seem to have solved it.

I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

DreadPeach58
Copper Contributor
Dec 02, 2020
Wow, that solution is way better than mine...and also a lot simpler I really need to work on my tech skills...