Teams Custom Background Fails

%3CLINGO-SUB%20id%3D%22lingo-sub-1487925%22%20slang%3D%22en-US%22%3ETeams%20Custom%20Background%20Fails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1487925%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20recently%20got%20the%20%2BAdd%20New%20option%20for%20custom%20backgrounds%20in%20our%20Teams.%26nbsp%3B%20I've%20added%20a%20number%20of%20images%2C%20but%20there%20is%20one%20I%20try%20to%20add%20and%20it%20fails.%26nbsp%3B%20I%20get%20the%20following%20message%3A%3C%2FP%3E%3CP%3ECouldn't%20upload%20image%3C%2FP%3E%3CP%3EImage%20requirements%3A%3C%2FP%3E%3CP%3EMin%20size%3A%20360x360%20px%3C%2FP%3E%3CP%3EMax%20Size%3A%202048x2048%20px%3C%2FP%3E%3CP%3EFile%20type%3A%20jpeg%2C%20png%2C%20bmp%3C%2FP%3E%3CP%3EAspect%20ratio%3A%20greater%20than%204%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20image%20meets%20all%20of%20the%20requirements.%26nbsp%3B%20Since%20other%20images%20have%20no%20issue%2C%20I%20assume%20it's%20something%20specific%20with%20this%20image....question%20is%20what%20could%20it%20be%20since%20it%20meets%20all%20the%20requirements.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1487925%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1488036%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Custom%20Background%20Fails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1488036%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F709650%22%20target%3D%22_blank%22%3E%40DanZ24%3C%2FA%3E%26nbsp%3BI%20am%20having%20similar%20issues%20with%20the%20upload.%26nbsp%3B%20I%20can%20put%20the%20file%20in%20the%20appropriate%20folder%20under%20%25appdata%25%20and%20it%20works.%26nbsp%3B%20I%20don't%20understand%20the%20aspect%20ratio%20%26gt%3B%204%2C%20part.%26nbsp%3B%20the%20files%20I%20am%20using%20are%201920%20x%201080%20(16%3A9%20aspect%20ratio).%26nbsp%3B%20The%20other%20odd%20thing%20is%20that%20we%20were%20able%20to%20use%20the%20add%20new%20on%20the%20same%20files%20a%20couple%20of%20days%20ago%20without%20issue.%26nbsp%3B%20We%20setup%20a%20webpage%20with%20our%20branded%20backgrounds%20and%20gave%20the%20users%20instructions%20on%20how%20to%20save%20them%20and%20add%20them%20use%20the%20Add%20New%20feature%20and%20now%20it%20does%20not%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1489102%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Custom%20Background%20Fails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1489102%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F709715%22%20target%3D%22_blank%22%3E%40scm2423%3C%2FA%3EThe%2016%3A9%20aspect%20ratio%20will%20satisfy%20the%20%26gt%3B4%20ratio.%20I'm%20using%20the%20same%20and%20have%20the%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1491456%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20Custom%20Background%20Fails%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1491456%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20issue%20trying%20to%20upload%20a%201920x1080%20picture.%20No%20idea%20how%20this%20Aspect%20Ratio%20of%20'4'%20is%20calculated%2C%20very%20confusing.%20Going%20to%20try%20%25appdata%25%20approach%20instead.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

We recently got the +Add New option for custom backgrounds in our Teams.  I've added a number of images, but there is one I try to add and it fails.  I get the following message:

Couldn't upload image

Image requirements:

Min size: 360x360 px

Max Size: 2048x2048 px

File type: jpeg, png, bmp

Aspect ratio: greater than 4

 

The image meets all of the requirements.  Since other images have no issue, I assume it's something specific with this image....question is what could it be since it meets all the requirements.

5 Replies
Highlighted

@DanZ24 I am having similar issues with the upload.  I can put the file in the appropriate folder under %appdata% and it works.  I don't understand the aspect ratio > 4, part.  the files I am using are 1920 x 1080 (16:9 aspect ratio).  The other odd thing is that we were able to use the add new on the same files a couple of days ago without issue.  We setup a webpage with our branded backgrounds and gave the users instructions on how to save them and add them use the Add New feature and now it does not work.

Highlighted

@scm2423The 16:9 aspect ratio will satisfy the >4 ratio. I'm using the same and have the issue.

Highlighted

same issue trying to upload a 1920x1080 picture. No idea how this Aspect Ratio of '4' is calculated, very confusing. Going to try %appdata% approach instead.

Highlighted
Hello .. I am facing same issue.. I was able to upload backgrounds few days back and now I am getting the issue that image requirement isn't correct. Even after correcting the image requirements, it is not working. I even tried clearing teams cache based on suggestion

Please help if you are able to resolve the issue.
Highlighted

@Prerna2020 

I had this problem this morning but I seem to have solved it.

I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads