Phone Number on Contact Card

New Contributor


When I bring up the dial pad in Teams and search Jane Doe and hover over her name it shows a phone number like 608-788-1234 ext. 1234. That format was her number on our on prem AD. I have since removed the ext. 1234 section and my changes have synced to Azure. However, its been days now and when I look at Jane's contact card in Teams it still shows the ext. 1234. Any idea where this information is stored so I can remove the ext. 1234?



1 Reply

Check if the value is available in the M365 User Profile for you user account. Additionally you can also check if the user have any on-prem LineURI attributes for the Phone Number in the AD Account.

With Regards,
Satish U