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Joined Jan 02, 2019
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Re: IVR configuration in Microsoft teams - Configure Busy call message
Hi, I would recommend you to look into the Calling policy and configure the Busy on Busy configuration that would help to route the second call based on the users configuration to send the call to voicemail after 20-30seconds accordingly. With Regards, SatishRe: Auto Attendant Call Forwarding: How to Mask Caller ID for External Transfers
Hi, As per understanding you do not want to display the Caller Id of the person who is calling in to the reception. Correct me if I am wrong on the understanding. You can configure the diversion header in the Attendant Console system for the business unit and check if that works. As once the call is forwarded from the AA to the Hipath4000 system the Caller Id configuration won't be impacting. With Regards, SatishRe: PSTN forwarding (Microsoft Calling plan)
Hi, I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. With Regards, SatishRe: Externally and Internally Call Divert
Hi, I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. With Regards, SatishRe: External and Internal Call routing or Attend
Hi, I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. With Regards, SatishRe: Teams Calling Plan México
Hi, No Mexico's Calling Plan is separate totally from Zone1 and Zone2 coverage https://learn.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365 Mexico has its own Domestic Calling Plan. You must purchase the independent Domestic Calling Plan for Mexico. You could either by the Calling Plans from CSP or via EA agreements. With Regards, SatishRe: MS Teams - Captioning stopped working
Hello User, Please check if the user has a Teams Premium License. The feature is now a part of Teams Premium as per the documentation. https://support.microsoft.com/en-us/office/use-live-captions-in-microsoft-teams-meetings-4be2d304-f675-4b57-8347-cbd000a21260#:~:text=Live%20translated%20captions%20allow%20users,personalized%2C%20intelligent%2C%20and%20secure. With Regards, SatishRe: New outlook meeting with Teams meeting id from another teams meeting
Hi JackyRyan I would recommend trying this. Schedule the Meeting from Outlook. Delete the information populated by Outlook with the Teams Meeting Information and then paste the Old Meeting details with the Hyperlink of Join Meeting. Let me know in case you need any additional information and assistance. If the post was useful in other ways, please consider giving it Like. With Regards, Satish UpadhyayaRe: Why does "Virtual Appointment" force me to give both Email and Phone?? Why cannot one suffice?
Hi GraphBuilder This is the inbuild feature of the Microsoft Virtual appointments. I would recommend testing with Microsoft Booking as it allows you to customize the settings of what information is collected. You can consider providing feedback on Microsoft Feedback Portal (Microsoft Teams · Community) to Microsoft about this issue (request), or you can send a feedback directly from Microsoft Teams by clicking on ... > Help > Give Feedback. If the post was useful in other ways, please consider giving it Like. With Regards, Satish UpadhyayaRe: Common area phone account presence
Hi IanG562 I don't know of a way on the Phones to keep changing the status. But even if the Phone goes into the Away mode they should still be able to receive the call in that presence. In the Away mode are the Common Area Phones not receiving calls? With Regards, Satish URe: Seeking Solutions for Delayed Voicemail Connection in Microsoft Auto Attendant
Hi Max_D1590 Would like to understand your set up more. Are you using Microsoft Teams Calling Plans or Direct Routing or Operator Connect? Where are the DID hosted with the Operator or Microsoft? Seems to be a delay in the notification from the Auto Attendant to the Voicemail Service. With Regards, Satish URe: Cannot join external company teams links on my Teams App
Hi John_M77 This is expected that you would not be able to join the companies Teams Meeting using your Outlook.com Teams. The feature to join the companies Teams Meeting using the outlook.com meeting is supposed to be released by the End of Feb 2024. Post which you would be able to join the meeting seamlessly. There is a caveat to that is the companies should enable the setting on their end to ensure that people from outlook,com can join their tenant meetings. If the post was useful in other ways, please consider giving it Like. With Regards, Satish UpadhyayaRe: No license option for Microsoft Teams Audio Conferencing with dial-out Non-Profit avaialble
Hi sspotts, Can you check the following URL and try to purchase it from following link https://www.microsoft.com/en-us/microsoft-teams/audio-conferencing If the post was useful in other ways, please consider giving it Like. With Regards, Satish UpadhyayaRe: New Teams Showing 24h time not what region is set as
Hi, Can you check if you are able to update the Teams Version to the latest one. I am running on Version You have Microsoft Teams version 23257.2602.2384.1091. You've got the latest version. It was last updated on 9/19/2023. It is displaying the 12hr clock on the Teams 2.0 With Regards Satish U
