Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Participants not showing up on camera BUT camera shows for others

%3CLINGO-SUB%20id%3D%22lingo-sub-2634518%22%20slang%3D%22en-US%22%3EParticipants%20not%20showing%20up%20on%20camera%20BUT%20camera%20shows%20for%20others%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2634518%22%20slang%3D%22en-US%22%3E%3CP%3EI%20get%20no%20option%20to%20reply%20to%20this%20existing%20thread%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Fparticipants-not-showing-up-on-camera-but-camera-shows-for%2Fm-p%2F1542757%2Fpage%2F4%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Fparticipants-not-showing-up-on-camera-but-camera-shows-for%2Fm-p%2F1542757%2Fpage%2F4%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETherese%20marked%20her%20own%20answer%20as%20the%20best%20answer%2C%20but%20it's%20not%20making%20any%20difference.%20I've%20now%20got%20a%202nd%20user%20with%20the%20exact%20same%20issue.%20Checking%20the%20incoming%20video%20is%20on%20makes%20no%20difference%2C%20disabling%20the%20GPU%20acceleration%20makes%20no%20difference.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVersion%20being%20run%20(I%20can't%20see%20where%20to%20find%20out%20what%20the%20latest%20version%20is)%3A%201.4.00.19572%20(64-bit)%2C%20last%20updated%20late%20July.%20A%20check%20for%20a%20newer%20version%20gives%20nothing.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2634518%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2634901%22%20slang%3D%22en-US%22%3ERe%3A%20Participants%20not%20showing%20up%20on%20camera%20BUT%20camera%20shows%20for%20others%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2634901%22%20slang%3D%22en-US%22%3EHi%2C%20I've%20seen%20this%20issue%20too%20and%20a%20simple%20removal%20and%20reinstall%20has%20solved%20it.%20If%20that%20doesn't%20work%2C%20try%20removing%20all%20content%20in%20these%20locations%20as%20well%20and%20try%20reinstall%20again.%3CBR%20%2F%3E%3CBR%20%2F%3E%25LocalAppData%25%5CMicrosoft%5CTeams%3CBR%20%2F%3E%25AppData%25%5CMicrosoft%5CTeams%3CBR%20%2F%3E%25LocalAppData%25%5CSquirrelTemp%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2674606%22%20slang%3D%22en-US%22%3ERe%3A%20Participants%20not%20showing%20up%20on%20camera%20BUT%20camera%20shows%20for%20others%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2674606%22%20slang%3D%22en-US%22%3EThis%20did%20not%20help%20me.%20Still%20the%20same%20problem.%3CBR%20%2F%3EAnd%20it%20works%20in%20Google%20meet%20and%20in%20Zoom!%20%3A(%3C%2Fimg%3E%20!!%3CBR%20%2F%3E%3CBR%20%2F%3EExtremel%20irritating%20as%20I%20now%20must%20do%20all%20the%20Teams%20meetings%20over%20my%20Cellphone%2C%20with%20low%20quality%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
New Contributor

I get no option to reply to this existing thread:

https://techcommunity.microsoft.com/t5/microsoft-teams/participants-not-showing-up-on-camera-but-cam...

 

Therese marked her own answer as the best answer, but it's not making any difference. I've now got a 2nd user with the exact same issue. Checking the incoming video is on makes no difference, disabling the GPU acceleration makes no difference.

 

Version being run (I can't see where to find out what the latest version is): 1.4.00.19572 (64-bit), last updated late July. A check for a newer version gives nothing.

4 Replies
best response confirmed by Alan_Denness (New Contributor)
Solution
Hi, I've seen this issue too and a simple removal and reinstall has solved it. If that doesn't work, try removing all content in these locations as well and try reinstall again.

%LocalAppData%\Microsoft\Teams
%AppData%\Microsoft\Teams
%LocalAppData%\SquirrelTemp
This did not help me. Still the same problem.
And it works in Google meet and in Zoom! :( !!

Extremel irritating as I now must do all the Teams meetings over my Cellphone, with low quality
Why don't use Teams on the web instead of phone? https://teams.microsoft.com

This is not supported and taken from another conversation but you can force another version upgrade of the desktop app https://raw.githubusercontent.com/ItzLevvie/MicrosoftTeams-msinternal/master/defconfig
This is working for one user with a couple of days confirmation and use. Another user reported it fixed itself, so guessing an update resolved it for him.