Nov 17 2022 08:10 AM
Nov 17 2022 08:10 AM
I attempted to host a meeting as a test today, and I was unable to see both my camera and the camera view of the other person. However, the other person can see mine. When looking at where my own camera should be, it's a grey rectangle. Where the other person's camera should be, it shows their initials in a circle.
When that person shares their screen, it also does not come up. Instead also coming up as their initials in a circle.
Upon further testing, this is only happening on our Windows 11 PCs when they are the host. So far I have tested several things, including:
- Checking for updates,
- Gone back to previous versions,
- Checked drivers,
- Checked task manager for anything that could be using the camera
- Checked the camera privacy settings
- Checked the Teams settings
- Checked the cache for Teams
Nov 17 2022 08:41 AM
@Jess_H Is it multiple laptops?
It perhaps sounds to me like a network issue, are you sure that all the required network ports are open ? A good way to test is to connect your device to an open simple network like a home broadband.
Nov 17 2022 09:25 AM
I have the same problem with Windows 11 on my HP Pavilion. I am in a call with two other people and can only see a back screen with the initials od the others in a circle. My picture isn't showing in the bottom right corner, just a darker square. One of the other participants is also having the same problem while the third can see both of us (they're using an i-pad.). I have taken a screen shot but not sure how to attach it to this reply.
Nov 18 2022 12:53 AM
I've managed to rule that out. Upon further testing at my workplace and with remote employees. We have managed to narrow it down to a possible bad Teams update for the Windows 11 app. We saw that it worked perfectly for the Windows 10 version of the app, but the newest Teams update for Windows 11 shows the issue.
I did attempt to go back to a previous version of Teams. While it did allow me to see myself, the issue persisted if the second participant was on Windows 11. And having them also join on the previous version of Teams doesn't load the app after the link was clicked.
Nov 18 2022 12:55 AM - edited Nov 18 2022 12:56 AM
My workplace has the same issue for all their Windows 11 PCs, we believe it's a faulty update for the Windows 11 version of Teams. I did attempt to go back to a previous version of Teams. While it did allow me to see myself, the issue persisted if the second participant was on Windows 11. And having them also join on the previous version of Teams doesn't load the app after the link was clicked.
So at the moment I don't see there being a fix until the app is updated
Nov 18 2022 12:36 PM
Nov 18 2022 04:42 PM - edited Nov 18 2022 04:45 PMSolution
Same here, chatted yesterday with someone on the support chat and she said it's a know bug on windows 11 app and that they would launch un update soon to fix it. I also lost video feed of me and others some days ago and tried everything to fix it, but it just doesn't work. webcam works just fine on web app (but it's very limited) and all other conference apps work fine, it's a Teams bug.
Btw i can share desktop just fine, i just can't see video at all, mine or from others. But the webcam it's working because the red light (it's a logitech) it's on.
Really huge bug, but like i said, someone told me yesterday that they are working on a fix.
Nov 19 2022 03:26 AM
Nov 19 2022 03:28 AM
Nov 22 2022 06:58 PM
Dec 02 2022 12:05 AM
@roman_frillarte hi, it started working 2 days ago. I believe it was some server side update.
I did a reset to the app on the windows settings and then it worked.
in the remove apps part, search for teams, go to “andvanced options” (or something like that) and there you have the option to reset the app. Try it
Dec 02 2022 04:22 AM
Dec 04 2022 02:12 AM
@ruimoura Thanks all for the updates and it's good to know that it's not an issue personal to me/my laptop. Does the "fix" work anywhere? I'm in the UK so just wondering, before I try it, whether it's available here.
Hopefully we'll have sound and vision restored shortly