Mar 18 2021 09:47 AM
The profile icon on the top right of the headline search bar that donates current status and allows you to adjust settings etc has disappeared. How is it best restored?
Mar 18 2021 09:53 AM
Mar 18 2021 01:29 PM - edited Mar 18 2021 01:30 PM
Same issue happening to a few of my users, now I resolved the issue by removing Teams and installing it again, but that seem to solve it for 24hr and that icon disappears again.
Mar 19 2021 03:13 AM
I'm having the same issue with one of my end users. Uninstalled and re-installed Teams to fix it yesterday, but today it's missing again.
Mar 25 2021 06:12 AM
@FBurns2415 I right clicked the MS Teams icon on the taskbar and selected 'Quit'. When I opened MS Teams again, the profile icon was restored. However, looks like it's happening a lot recently. One thing I have noticed is the profile icon goes missing if I close Teams with a chat/meeting that I have not initiated.
Mar 25 2021 06:30 AM
It seems that is due to some left over problems that Teams is having after the outage they had last week, they are still working their way through to resolve all the issues.
Apr 28 2021 01:37 PM
PS: it is there, you just can't see it. Click where it should be to access the profile menu. Sign out and back in.
May 07 2021 07:18 AM - edited May 07 2021 07:20 AM
I can confirm this is the case on my end as well. (as per Dave Isaac's comment about it being there, but you just can't see it).
Now, in my case, I don't actually have a photo, just my initials. But, I haven't noticed any specific action or activity or timing that triggers it to disappear. I will see if I can identify something.
A simple quit and restart allows the icon to reappear.
I am currently using Dark Mode (in case that makes a difference or is common amongst the problemed users).
Jul 08 2021 08:21 AM
@FBurns2415 Just a heads up to everyone, as of today 7-8-2021 the issue has not been resolved BUT in case you didn't know the icon disappears but it is actually not gone, if you hover over the area you will be able to click on it and get into your settings. I think this maybe resolved in future updates.
Jul 08 2021 04:35 PM
Nov 04 2022 12:57 AM
switching on the read receipts under teams app options resolved the issue. Settings --> Privacy -->read receipts @FBurns2415