Apr 06 2020 01:34 PM
I have been running Teams client on my Mac for over a year now, through various updates and versions both of the Teams client and of MacOS. I'm currently on MacOS 10.14.6 and Microsoft Teams Version 1.3.00.4460.
What I see regularly is that the main Teams window just stops being accessible. Usually I have it running all the time in the regular display mode - not full screen - and can alt-tab switch between Teams and other apps as normal. Then, after a while, I suddenly find that when I alt-tab to Teams, the app window no longer appears. The menubar shows the Teams menu, and I can go through the menu OK, but most options have no effect. 'About Microsoft Teams' does nothing. Window > Bring All to Front does nothing. Window > Minimize does nothing, etc. The Help options mostly work, but that's about all.
The only solution is to Quit Microsoft Teams and restart the app.
It's a real pain. I frequently end up missing messages because of this.
Has anyone else encountered this issue?
May 25 2021 12:09 PM
Jun 21 2021 03:07 PM
Aug 10 2021 12:31 PM
I'm another annoyed user. If I close the main chat window I have to quit and restart the app. This should be easy to fix if MSFT would have someone spend an hour on this problem.
Oct 22 2021 01:11 PM
Same issue.
I'm running macOS BigSur 11.6 on a 2019 MacBook Pro, and the Teams window disappears on me multiple times a week. I'm currently running Microsoft Teams version 1.4.00.22368.
As others have stated, (seemingly) randomly, when I go to switch back to Teams, the window is gone, but the application is still running. The only way to get the window back is to quit and restart the application.
Having just switched to this laptop, I was previously experiencing this issue on an older version of macOS on an older (2015) MacBook Pro.
Nov 30 2021 06:47 AM
I have this same issue. It's been consistent across many versions of the Mac Teams client, and across many versions of macOS. The Teams window disappears a couple of times a week, and the only fix is to quit and restart Teams.
It's a PITA, and I can't believe this is still an issue after three years or so of using Teams. Crazy.
Nov 30 2021 09:22 AM
You don't have to wait a few days. Just launch Teams then close the window from the Window menu.
Now the only way to get a window back is to quit teams.
I don't know if Microsoft monitors this forum but if they do the the steps to reproduce the defect are as I just described.
I too am shocked that their QA has not caught and logged this very clear bug.
Nov 30 2021 09:28 AM - edited Nov 30 2021 09:29 AM
@LOUPR625 Manually closing the window quits the Teams app. It does not replicate the issue.
QA probably does not catch it through its normal process as you need to leave the application running for a while, and even then it's intermittent.
Nov 30 2021 09:32 AM
Nov 30 2021 10:17 AM
Not being able to create a new main window from the Window menu is a separate issue. We're talking about the main window disappearing on its own... not a consequence of having accidentally (or intentionally) closing it.
The main window occasionally just disappears. That should never happen, regardless of whether or not there's a way to easily instantiate a new main window.
Dec 09 2021 08:08 AM
I have the same issue (and have had it for years with previous versions on different computers). Is there no fix for this? This alone is a reason to prefer slack (or pretty much any other messaging app)!.
Dec 09 2021 09:16 AM
Just for the records. Actually this issue disappeared a while ago.
Currently running:
Mac OS X 11.6.1
Teams: Version 1.4.00.29478
Dec 09 2021 09:19 AM
@ohm200xOh interesting. I'm running the same Teams version, but on Monterey 12.0.1 and it's happened probably 3-5 times this week already. I only started using this laptop on Saturday and hadn't used Teams in probably 18 months before that.
Dec 09 2021 09:54 AM
Dec 13 2021 01:10 AM
This issue still exists in the versions mentioned. I tried a month or so ago to switch to Mac OS X native notifications, hoping that it would remove the need for this buggy Teams Notification process.... however it does not. Same behavior, just with different notification delivery mechanism.
Dec 22 2021 03:15 PM
@gregeva and all:
Dec 23 2021 05:10 AM
@ChristopherFox
Sorry,
I was maybe to imprecise. But for me it disappeared a while ago.
Meanwhile I am at MacOS 11.6.2 (20G314). Switching to 12.xx in the new year.
Also Mac OS allows to run different software packages and people have various hardware flying around which could influence this.
Merry Christmas / holiday seasons to you. Good start into 2022. :fireworks:
Aug 24 2022 11:52 AM
I can confirm that MS Teams (version 1.5.00.21551) for Mac OS (11.6.8) continues to exhibit this issue on 08/24/22.
- Steve
Oct 14 2022 05:31 AM
Oct 14 2022 06:29 AM
It's clear that the Teams client doesn't play nicely. A good solution to this is to use a lesser-known feature of macOS which is, instead of simply command-tabbing to the Teams icon and letting go of the keys, alt-tab to the icon and then press the cursor up arrow. This shows all the windows of the chosen application and you can use cursor left/right to select the "lost" window.
Nov 03 2022 06:55 AM