Mar 16 2023 03:53 AM
Mar 16 2023 03:53 AM
Since a couple of days, using Microsoft Teams Version 1.6.00.4472 (64-bit), my camera randomly but constantly freeze. Windows version is 10.0.19044 Build 19044.
I use a Sony a7s connected to an Elgato Camlink 4K on an AMD Ryzen System with Windows 10 and this has worked flawlessly for several years, which makes me believe that some recent update has caused this. (I have several colleagues experiencing this too)
For audio, I use a Rode Podcaster + regular speakers.
- So far I've tried updating all the drivers for Elgato and so on.
- I've reinstalled Teams (and made sure ALL Teams caches were deleted after uninstalling)
Anything else one can try, this makes meetings and product demos etc look very unprofessional.
Thanks for any input.
Mar 16 2023 06:20 AM
Mar 16 2023 08:07 AM
@JamesB551 Thanks! I should also add to the thread that collagues on Mac experience both freezes and crashes/random application quits in Teams.
He is on version 2022.46.1 and Mac OS 13.2.1 on an Intel Macbook Pro.
(He had to switch to Teams in the Edge browser as that works fine)
Mar 20 2023 06:56 AM
Mar 21 2023 04:43 AM
Mar 21 2023 02:08 PM
Mar 22 2023 10:30 AM - edited Mar 22 2023 10:31 AM
Our municipality is also experiencing this issue. We have a number of HP Ryzen mini PC's and AMD Surface Laptop 4's in our fleet, and our IT Service Desk is getting quite a few tickets from staff who have AMD based computers reporting of both camera freezing and pixelated camera in MS Teams. The pixelated camera seems to be only visible on the client side, however when the camera freezes, it occurs for both the client and the recipient. Turning off/on the camera seems to temporarily fix the issue. The issue also affects both external (USB) camera as well as integrated camera on the AMD Surface Laptop 4. For the AMD SL4, we have tried performing all the latest Windows updates (Win10) and available firmware, as well as updating all the AMD drivers directly from the AMD auto driver detect tool, so far we haven't seen a resolve. I am assuming the fix will need to be a future MS Teams client update. Running Teams via Edge web browser seems to be a work-around. Hopefully Microsoft issues a Teams update soon!
Mar 22 2023 12:34 PM
Mar 22 2023 02:17 PM
Mar 27 2023 08:32 AM - edited Mar 27 2023 08:39 AM
I too have an issue. I used a Logitech USB web came without any issue for years. After the last Windows update, my camera freezes up periodically, during MS Teams calls. I purchased a new Sansisco camera because I thought it was me, but that too freezes up. I've checked all my settings and then came out to the forum and found that it appears to be a MS issue. I started experience the issue right after I upgraded to Windows 11 version 22H1 OS Build 22621.1413, March 8, 2023. This really needs to be resolved asap so I'm hoping we hear something soon.
Mar 28 2023 06:28 PM
Mar 28 2023 08:01 PM
This issue has been happening to me as well - usually with WhatsApp, but it's also happened with Teams. During a video call, I'll get the message that "your camera is unavailable or being used by another app." After the call, it will crash the app as well. The camera stays on (even though it isn't working) as the light is on, but it does not function and I need to shut it off. I'm hoping that this gets fixed soon.
Mar 29 2023 06:00 AM
Mar 29 2023 10:24 PM
@Terry Wells So running the web version of Teams under Edge fixes it for your users? Cool! Okay, I'll try that workaround on my meetings tomorrow. I've been going cameraless on Teams for the last couple weeks.
Thanks very much for the tip!
Mar 30 2023 12:44 AM
Yes exactly the same here! Surface Laptop 4, AMD, after recent update camera (the onboard one) randomly freezes or pixelates. Stopping the camera and starting again fixes it for a while then it returns. Have tried running all updates. How can we report this to Microsoft?
Mar 30 2023 08:11 AM
Same issues at our workplace. We have staff all over the country on different internet connections, on a combination of HP's and Lenovo's with combinations of Intel and AMD CPU's... All having the same issue and only in the last 1-2 weeks. Has to be from the latest update...
I am trying to clear cache and reinstall on those reporting the issues the most, but no update on if that has helped any.
Apr 04 2023 06:51 AM