Forum Discussion
Camera Freezing - possibly after an update.
Don't know what to do next 😕
Our municipality is also experiencing this issue. We have a number of HP Ryzen mini PC's and AMD Surface Laptop 4's in our fleet, and our IT Service Desk is getting quite a few tickets from staff who have AMD based computers reporting of both camera freezing and pixelated camera in MS Teams. The pixelated camera seems to be only visible on the client side, however when the camera freezes, it occurs for both the client and the recipient. Turning off/on the camera seems to temporarily fix the issue. The issue also affects both external (USB) camera as well as integrated camera on the AMD Surface Laptop 4. For the AMD SL4, we have tried performing all the latest Windows updates (Win10) and available firmware, as well as updating all the AMD drivers directly from the AMD auto driver detect tool, so far we haven't seen a resolve. I am assuming the fix will need to be a future MS Teams client update. Running Teams via Edge web browser seems to be a work-around. Hopefully Microsoft issues a Teams update soon!
- MhagelstMar 22, 2023Copper ContributorI just received a reply from my IT-department and they had talked to Microsoft - and they're working on a fix ASAP.