Jul 24 2022 06:14 AM
Hi,
When arranging Call queue, at the Call answering part where we can add M365 group for answering the call, how can we set the ring to serial for all users inside that Group?
So far I only now to arrange serial ring by adding individual user (Add users) at the Call answering page, but due to some reasons this is less recommended for our management.
Regards,
Jul 24 2022 08:30 AM
SolutionHi @godril_ ,
instead of users, you can search for M365 groups or distribution lists at the same place. Also, you can select to use a Microsoft Teams Channel as routing destination.
You can find more details here :backhand_index_pointing_down:
Jul 24 2022 12:17 PM
Jul 25 2022 12:16 AM
Jul 25 2022 12:18 AM
Jul 24 2022 08:30 AM
SolutionHi @godril_ ,
instead of users, you can search for M365 groups or distribution lists at the same place. Also, you can select to use a Microsoft Teams Channel as routing destination.
You can find more details here :backhand_index_pointing_down: