SOLVED

Music on hold for regular Teams calls

Contributor

Hi Folks, 

If I read the Info correctly in the Microsoft Doco below, we have Music on hold feature for Call Queues and PSTN-To-Teams only? How about regular Teams to Teams calls?

 

https://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system 

Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.

7 Replies

Hi @Manoj Karunarathne   Was there a question here or did you just want to share info?

@ThereseSolimeno Yes the question is 'whether we have MOH for Teams-To-Teams Calling'

best response confirmed by Manoj Karunarathne (Contributor)
Solution

Here's a quick update up on checking with Microsoft Support.

Music on hold for Teams to Teams calls is currently unavailable and no sign of development or ETA yet. I have posted a Uservoice item which you can vote if this is something you'd like to have in Teams calling - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/41532379-music-on-hold-for-tea... 

@Manoj Karunarathne 

Do we know if this music applies to transfering a call. When we choose "consult first" the call is placed on hold. The external user does not get any on hold music playing.

 

J

@injurymatters No it doesn't apply on "Consulting" scenarios, as far as I know. 

Thats a shame. We have customers think they have been cut off as there is just silence. Hopefully something they would add. Its a pretty standard feature in most phone systems. Thanks