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Forum Discussion

gbamp

Copper Contributor

Sep 19, 2019

Solved

Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the dialpad. Eventually the call goes to voicemail and a missed call notification comes up. Have tried deleting and reinstalling the app but no success. This seems to have been an issue for some users last year looking at earlier posts.

Teams app version 1416/1.0.0.2019090401 on Android 9 Pie.

microsoft teams

blue75
Apr 03, 2020
gbamp Been struggling with this as well but found the solution.

Go into Settings/Notifications/Teams/Incoming Calls

Select Incoming Calls ( Didn't realize there was a deeper menu)

Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"

With those changes, a pop up will appear that you can answer.

49 Replies

Nic Kuvshinoff
Copper Contributor
Oct 06, 2021
This seems to do the trick. I would note that on Android 11 with Teams build "Version 1416/1.0.0.2021143402" there is no "Incoming Calls" option but now it seems to be Calls and Ongoing Calls to get to the same selections. It appears you need to select Default rather than Silent. Presumably silent ovverides whatever the phone is otherwise set to, and allows you to see the answer option.
- whiskeylima
  Copper Contributor
  Apr 21, 2023
  Finally figured this out after more than a year. Slight modification to @Bryan Lue 's steps, I had to
  
  On your Android phone,
  Settings -> Notifications -> App notifications -> Teams -> Notification categories -> Allow notifications
  
  Above was defaulted to turned off, no matter what other settings I had earlier. Turn that on, and voila!
  
  This is on my Flip4
danhido
Copper Contributor
May 22, 2020
Folks,

Here's the latest from Microsoft on this issue:

"I would like to inform you that, as it is a global issue, the engineering team is actively working on this issue and it should be resolved within this year as all the android 10 users are facing the issue"

Not great, but at least some sort of commitment on a fix, better than the AIP email encryption issue that we've seen on Outlook fo Mac, took MS 18 months to fix that one...
- kennymetec
  Copper Contributor
  May 29, 2020
  Thanks for the update. I really hope they fix this bug soon. It's majorly affecting our work for out of hours support because we can't answer the phones when the PC isn't on nor can we check the caller ID to call them back!
  - mikekeats
    Copper Contributor
    May 31, 2020
    So then, my version of Team client was updated to version 1416/2020052702 during the night and a call to a Call Queue has worked? Has anyone else had this work?
danhido
Copper Contributor
May 14, 2020
Couple new pieces of information:
A member of our Team tested Teams on an older Galaxy S5 with Android 6 installed and was able to receive and answer inbound calls from Call Queues successfully.

Got word back from Microsoft that they were able to re-produce the issue with Android 10 and they will get back to me with a work-around and/or timeline on this issue being resolved.

Looks like it's a waiting game now...
- mikekeats
  Copper Contributor
  May 14, 2020
  That's interesting, was the version of Teams the latest one?
  
  Very good news that Microsoft have finally managed to do some testing and replicate it. I am going to chase them tomorrow and see what they say because not heard anything since the weekend.
  - danhido
    Copper Contributor
    May 14, 2020
    Yes, running the latest version of Teams.
    
    This re-enforces other info that I've found that there's a bug in Google's API for Android 10 and the hook(s) that MS is using for Call Queues in Teams is impacted by it.
blue75
Copper Contributor
Apr 03, 2020
gbamp Been struggling with this as well but found the solution.

Go into Settings/Notifications/Teams/Incoming Calls

Select Incoming Calls ( Didn't realize there was a deeper menu)

Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"

With those changes, a pop up will appear that you can answer.
- nkiki2320
  Copper Contributor
  Apr 26, 2023
  blue75
  When I try to reach these setting I get: The app wasn't found in the list of installed apps.
  Teams is installed through the company portal option. I could not find any way to give more access to Teams.
- HerrimanCoder
  Copper Contributor
  Aug 11, 2020
  blue75
  >> "Go into Settings/Notifications/Teams/Incoming Calls"
  As of August 11, 2020, when I go into Android -> MS Teams -> Settings -> Notifications...there is no "Teams" nor anything about incoming calls.
  MS really needs to fix this. Literally no way to answer an incoming Teams call. Terrible.
- Silentbob
  Copper Contributor
  Jun 30, 2020
  FINALLY! solved this on my PIXEL 3
  
  Thanks so much Bryan
Adam1675
Copper Contributor
Mar 29, 2020
Same problem here. Android on Note 10+5g. Office 365 business premium.
Teams rings but no GUI to enable answering.
ccneu
Copper Contributor
Mar 20, 2020
gbamp I have the same problem! When I receive incoming calls on the Android app I can't find any way to answer them. Even if I go into the Teams app, it keeps ringing, but there's no dialog or button to answer the call. 😕
Guido Peter
Iron Contributor
Oct 25, 2019
Same here. The only workaround We found, is to swipe down, from the top of the screen. On this Toaster popup, you can answer. But explain this to a 0815 User!
- Anned12
  Copper Contributor
  Mar 27, 2020
  Guido PeterI have tried that but there's no notification when I swipe down, just keeps ringing. I have notifications turned on for Teams.
  - Guido Peter
    Iron Contributor
    Mar 28, 2020
    Please also make sure, that battery is not optimized for Teams. Settings, Battery, Optimization.

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Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:2818133"},"body":"This seems to do the trick. I would note that on Android 11 with Teams build \"Version 1416/1.0.0.2021143402\" there is no \"Incoming Calls\" option but now it seems to be Calls and Ongoing Calls to get to the same selections. It appears you need to select Default rather than Silent. Presumably silent ovverides whatever the phone is otherwise set to, and allows you to see the answer option.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-10-06T08:39:35.351-07:00","lastPublishTime":"2021-10-06T08:39:35.351-07:00","metrics":{"__typename":"MessageMetrics","views":6280},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:2818133","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzODAxODc5LDM4MDE4Nzk","node":{"__ref":"ForumReplyMessage:message:3801879"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3801879":{"__typename":"ModerationData","id":"moderation_data:3801879","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3801879":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1834256"},"id":"message:3801879","revisionNum":1,"uid":3801879,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:2818133"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:3801879"},"body":"

Finally figured this out after more than a year. Slight modification to @Bryan Lue 's steps, I had to

On your Android phone,
Settings -> Notifications -> App notifications -> Teams -> Notification categories -> Allow notifications

Above was defaulted to turned off, no matter what other settings I had earlier. Turn that on, and voila!

This is on my Flip4

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Folks,

Here's the latest from Microsoft on this issue:

\"I would like to inform you that, as it is a global issue, the engineering team is actively working on this issue and it should be resolved within this year as all the android 10 users are facing the issue\"

Not great, but at least some sort of commitment on a fix, better than the AIP email encryption issue that we've seen on Outlook fo Mac, took MS 18 months to fix that one...

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I really hope they fix this bug soon. It's majorly affecting our work for out of hours support because we can't answer the phones when the PC isn't on nor can we check the caller ID to call them back!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-05-29T04:16:13.388-07:00","lastPublishTime":"2020-05-29T04:16:13.388-07:00","metrics":{"__typename":"MessageMetrics","views":11033},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1426286","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwxNDI5OTM2LDE0Mjk5MzY","node":{"__ref":"ForumReplyMessage:message:1429936"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1429936":{"__typename":"ModerationData","id":"moderation_data:1429936","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1429936":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:491607"},"id":"message:1429936","revisionNum":1,"uid":1429936,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:1426286"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1429936"},"body":"So then, my version of Team client was updated to version 1416/2020052702 during the night and a call to a Call Queue has worked? Has anyone else had this work?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"160","kudosSumWeight":0,"repliesCount":10,"postTime":"2020-05-31T10:20:19.749-07:00","lastPublishTime":"2020-05-31T10:20:19.749-07:00","metrics":{"__typename":"MessageMetrics","views":10970},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1429936","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1389993":{"__typename":"ModerationData","id":"moderation_data:1389993","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1389993":{"__typename":"ForumReplyMessage","uid":1389993,"id":"message:1389993","revisionNum":1,"author":{"__ref":"User:user:665276"},"readOnly":false,"repliesCount":7,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:862884"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1389993"},"body":"Couple new pieces of information:
A member of our Team tested Teams on an older Galaxy S5 with Android 6 installed and was able to receive and answer inbound calls from Call Queues successfully.

Got word back from Microsoft that they were able to re-produce the issue with Android 10 and they will get back to me with a work-around and/or timeline on this issue being resolved.

Looks like it's a waiting game now...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-05-14T10:36:04.538-07:00","lastPublishTime":"2020-05-14T10:36:04.538-07:00","metrics":{"__typename":"MessageMetrics","views":11789},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1389993","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwxMzkwMDA0LDEzOTAwMDQ","node":{"__ref":"ForumReplyMessage:message:1390004"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1390004":{"__typename":"ModerationData","id":"moderation_data:1390004","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1390004":{"__typename":"ForumReplyMessage","uid":1390004,"id":"message:1390004","revisionNum":1,"author":{"__ref":"User:user:491607"},"readOnly":false,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:1389993"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1390004"},"body":"That's interesting, was the version of Teams the latest one?

Very good news that Microsoft have finally managed to do some testing and replicate it. I am going to chase them tomorrow and see what they say because not heard anything since the weekend.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-05-14T10:41:02.884-07:00","lastPublishTime":"2020-05-14T10:41:02.884-07:00","metrics":{"__typename":"MessageMetrics","views":11780},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1390004","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwxMzkwMDA5LDEzOTAwMDk","node":{"__ref":"ForumReplyMessage:message:1390009"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1390009":{"__typename":"ModerationData","id":"moderation_data:1390009","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1390009":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:665276"},"id":"message:1390009","revisionNum":1,"uid":1390009,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:1390004"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1390009"},"body":"Yes, running the latest version of Teams.

This re-enforces other info that I've found that there's a bug in Google's API for Android 10 and the hook(s) that MS is using for Call Queues in Teams is impacted by it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":5,"postTime":"2020-05-14T10:46:09.608-07:00","lastPublishTime":"2020-05-14T10:46:09.608-07:00","metrics":{"__typename":"MessageMetrics","views":11759},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1390009","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:67791":{"__typename":"User","id":"user:67791","uid":67791,"login":"blue75","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-07-19T05:40:09.970-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:67791"},"ModerationData:moderation_data:1279258":{"__typename":"ModerationData","id":"moderation_data:1279258","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1841512":{"__typename":"User","id":"user:1841512","uid":1841512,"login":"nkiki2320","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-26T10:10:39.516-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1841512"},"AcceptedSolutionMessage:message:1279258":{"__typename":"AcceptedSolutionMessage","uid":1279258,"id":"message:1279258","revisionNum":1,"author":{"__ref":"User:user:67791"},"readOnly":false,"repliesCount":19,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:862884"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1279258"},"body":"

gbamp Been struggling with this as well but found the solution.

Go into Settings/Notifications/Teams/Incoming Calls

Select Incoming Calls ( Didn't realize there was a deeper menu)

Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)

You can also choose to \"Show As Pop Up\"

With those changes, a pop up will appear that you can answer.

blue75

When I try to reach these setting I get: The app wasn't found in the list of installed apps.

Teams is installed through the company portal option. I could not find any way to give more access to Teams.

blue75

>> \"Go into Settings/Notifications/Teams/Incoming Calls\"

As of August 11, 2020, when I go into Android -> MS Teams -> Settings -> Notifications...there is no \"Teams\" nor anything about incoming calls.

MS really needs to fix this. Literally no way to answer an incoming Teams call. Terrible.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-08-11T13:04:25.164-07:00","lastPublishTime":"2020-08-11T13:04:25.164-07:00","metrics":{"__typename":"MessageMetrics","views":7007},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1582729","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:626327":{"__typename":"User","id":"user:626327","uid":626327,"login":"Silentbob","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-17T07:12:43.935-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:626327"},"ModerationData:moderation_data:1499997":{"__typename":"ModerationData","id":"moderation_data:1499997","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1499997":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:626327"},"id":"message:1499997","revisionNum":1,"uid":1499997,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"AcceptedSolutionMessage:message:1279258"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1499997"},"body":"FINALLY! solved this on my PIXEL 3

Thanks so much Bryan","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-06-30T13:19:05.023-07:00","lastPublishTime":"2020-06-30T13:19:05.023-07:00","metrics":{"__typename":"MessageMetrics","views":7376},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1499997","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:599421":{"__typename":"User","id":"user:599421","uid":599421,"login":"Adam1675","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-28T17:26:56.976-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:599421"},"ModerationData:moderation_data:1261806":{"__typename":"ModerationData","id":"moderation_data:1261806","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1261806":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:599421"},"id":"message:1261806","revisionNum":1,"uid":1261806,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:862884"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1261806"},"body":"Same problem here. Android on Note 10+5g. Office 365 business premium.
Teams rings but no GUI to enable answering.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-28T17:30:29.247-07:00","lastPublishTime":"2020-03-28T17:30:29.247-07:00","metrics":{"__typename":"MessageMetrics","views":44019},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1261806","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:588577":{"__typename":"User","id":"user:588577","uid":588577,"login":"ccneu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-20T08:49:51.807-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:588577"},"ModerationData:moderation_data:1241986":{"__typename":"ModerationData","id":"moderation_data:1241986","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1241986":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:588577"},"id":"message:1241986","revisionNum":1,"uid":1241986,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:862884"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1241986"},"body":"

gbamp I have the same problem! When I receive incoming calls on the Android app I can't find any way to answer them. Even if I go into the Teams app, it keeps ringing, but there's no dialog or button to answer the call. 😕

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":2,"repliesCount":0,"postTime":"2020-03-20T08:52:43.765-07:00","lastPublishTime":"2020-03-20T08:52:43.765-07:00","metrics":{"__typename":"MessageMetrics","views":44204},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:1241986","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:35":{"__typename":"Rank","id":"rank:35","position":16,"name":"Iron Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:29245":{"__typename":"User","id":"user:29245","uid":29245,"login":"Guido Peter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-10T01:13:58.475-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:35"},"entityType":"USER","eventPath":"community:gxcuf89792/user:29245"},"ModerationData:moderation_data:952019":{"__typename":"ModerationData","id":"moderation_data:952019","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:359220":{"__typename":"User","id":"user:359220","uid":359220,"login":"Anned12","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-12T13:57:17.140-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:359220"},"ForumReplyMessage:message:952019":{"__typename":"ForumReplyMessage","uid":952019,"id":"message:952019","revisionNum":3,"author":{"__ref":"User:user:29245"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:862884"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:952019"},"body":"Same here. The only workaround We found, is to swipe down, from the top of the screen. On this Toaster popup, you can answer. But explain this to a 0815 User!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"158","kudosSumWeight":0,"postTime":"2019-10-25T06:09:00.709-07:00","lastPublishTime":"2019-10-25T06:15:10.309-07:00","metrics":{"__typename":"MessageMetrics","views":44680},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:862884/message:952019","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwxMjU5NjYyLDEyNTk2NjI","node":{"__ref":"ForumReplyMessage:message:1259662"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1259662":{"__typename":"ModerationData","id":"moderation_data:1259662","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1259662":{"__typename":"ForumReplyMessage","uid":1259662,"id":"message:1259662","revisionNum":1,"author":{"__ref":"User:user:359220"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:952019"},"conversation":{"__ref":"Conversation:conversation:862884"},"subject":"Re: Android App - incoming calls ring on handset but no option to answer the call?","moderationData":{"__ref":"ModerationData:moderation_data:1259662"},"body":"

Guido PeterI have tried that but there's no notification when I swipe down, just keeps ringing. I have notifications turned on for Teams.

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