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gbamp's avatar
gbamp
Copper Contributor
Sep 19, 2019
Solved

Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call.  Even unlocking the phone and going into the Team app doesn't activate the di...
microsoft teams
  • blue75's avatar
    blue75
    Apr 03, 2020

    gbamp  Been struggling with this as well but found the solution.

     

    Go into Settings/Notifications/Teams/Incoming Calls

     

    Select Incoming Calls ( Didn't realize there was a deeper menu)

     

    Change to have Alert versus Silent.  (Mine was set to Silent but I could still hear the call)

    You can also choose to "Show As Pop Up"

     

    With those changes, a pop up will appear that you can answer.

     

     

mikekeats's avatar
mikekeats
Copper Contributor
May 14, 2020
That's interesting, was the version of Teams the latest one?

Very good news that Microsoft have finally managed to do some testing and replicate it. I am going to chase them tomorrow and see what they say because not heard anything since the weekend.
danhido's avatar
danhido
Copper Contributor
May 14, 2020
Yes, running the latest version of Teams.

This re-enforces other info that I've found that there's a bug in Google's API for Android 10 and the hook(s) that MS is using for Call Queues in Teams is impacted by it.
  • bluelights's avatar
    bluelights
    Copper Contributor
    May 19, 2020

    Just came accross this thread!

     

    We have exactly the same issue, we have the following setup:

     

    Intune enrolled Samsung S20 devices, Work profile configured and teams app deployed in the work profile, incoming calls on teams rings on the handset but there is no option at all to answer, even with the teams app open, the handsets just ring and no option to answer, swipe down and no option to answer either, we have turned off battery optimisation for teams under the android settings and checked the notification settings, but still no way at all to answer the calls, have also gone into teams settings and ensured the desktop and mobile ring at the same time (which they do) just no way at all of answering the calls on the Samsung S20!

     

    Sounds like it is a Microsoft/Android/Samsung issue but we urgently need a solution to this.

     

    If anyone finds one please do share it!

    • mikekeats's avatar
      mikekeats
      Copper Contributor
      May 19, 2020

      bluelights I have had a chat session with Google today out of change that they might know something but although they got the issues said I needed to raise it with Microsoft via an email that Google provided. I did this and was informed that I should get a reply within 3 days. Will find out. It is painfully annoying!

      • bluelights's avatar
        bluelights
        Copper Contributor
        May 21, 2020

        mikekeats Small update, i opened a case with Microsoft today, they checked with the devs and they are aware of the issue and are working on a resolution, one thing they did ask me to do, is:

         

        - Go into the admin portal

        - Settings, org wide settings

        - Organisation profile

        - Release preferences

        - Select "Targeted release for everyone"

         

        Im sure you could just choose the "Targeted release for selected users" if you didnt want new releases to roll out right away to all users in case of bugs.

         

        Anyway for us i changed it to everyone, MS said this will push out the teams update right away as soon as it is ready, the big question of ETA ofcourse could not be given, so could be a while if they need to include Google devs also.

         

        Anyway now back to explaining to staff why Microsoft would release with a crazy bug like this....

         

        Will report back

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