Forum Discussion
gbamp
Sep 19, 2019Copper Contributor
Android App - incoming calls ring on handset but no option to answer the call?
When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the di...
- Apr 03, 2020
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
Guido Peter
Oct 25, 2019Iron Contributor
Same here. The only workaround We found, is to swipe down, from the top of the screen. On this Toaster popup, you can answer. But explain this to a 0815 User!
- Anned12Mar 27, 2020Copper Contributor
Guido PeterI have tried that but there's no notification when I swipe down, just keeps ringing. I have notifications turned on for Teams.
- Guido PeterMar 28, 2020Iron ContributorPlease also make sure, that battery is not optimized for Teams. Settings, Battery, Optimization.
- Anned12Mar 28, 2020Copper ContributorThanks Peter. I'll be testing it this weekend.