Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the di...

microsoft teams

blue75
Apr 03, 2020
gbamp Been struggling with this as well but found the solution.

Go into Settings/Notifications/Teams/Incoming Calls

Select Incoming Calls ( Didn't realize there was a deeper menu)

Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"

With those changes, a pop up will appear that you can answer.