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Android App - incoming calls ring on handset but no option to answer the call?
When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the di...
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
Thanks for the update. I really hope they fix this bug soon. It's majorly affecting our work for out of hours support because we can't answer the phones when the PC isn't on nor can we check the caller ID to call them back!
So then, my version of Team client was updated to version 1416/2020052702 during the night and a call to a Call Queue has worked? Has anyone else had this work?
That's great to hear, I'll definitely test this with our Android users tomorrow AM. *fingers crossed mikekeats
