Forum Discussion

Copper Contributor

Sep 19, 2019

Solved

Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the di...

microsoft teams

blue75
Apr 03, 2020
gbamp Been struggling with this as well but found the solution.

Go into Settings/Notifications/Teams/Incoming Calls

Select Incoming Calls ( Didn't realize there was a deeper menu)

Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"

With those changes, a pop up will appear that you can answer.

danhido

Copper Contributor

May 22, 2020

Folks,

Here's the latest from Microsoft on this issue:

"I would like to inform you that, as it is a global issue, the engineering team is actively working on this issue and it should be resolved within this year as all the android 10 users are facing the issue"

Not great, but at least some sort of commitment on a fix, better than the AIP email encryption issue that we've seen on Outlook fo Mac, took MS 18 months to fix that one...

kennymetec

Copper Contributor

May 29, 2020

Thanks for the update. I really hope they fix this bug soon. It's majorly affecting our work for out of hours support because we can't answer the phones when the PC isn't on nor can we check the caller ID to call them back!

mikekeats
Copper Contributor
May 31, 2020
So then, my version of Team client was updated to version 1416/2020052702 during the night and a call to a Call Queue has worked? Has anyone else had this work?
- danhido
  Copper Contributor
  May 31, 2020
  That's great to hear, I'll definitely test this with our Android users tomorrow AM. *fingers crossed mikekeats
  - mikekeats
    Copper Contributor
    Jun 01, 2020
    So more testing this morning. It still works!