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Android App - incoming calls ring on handset but no option to answer the call?
When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call. Even unlocking the phone and going into the Team app doesn't activate the di...
gbamp Been struggling with this as well but found the solution.
Go into Settings/Notifications/Teams/Incoming Calls
Select Incoming Calls ( Didn't realize there was a deeper menu)
Change to have Alert versus Silent. (Mine was set to Silent but I could still hear the call)
You can also choose to "Show As Pop Up"
With those changes, a pop up will appear that you can answer.
This seems to do the trick. I would note that on Android 11 with Teams build "Version 1416/1.0.0.2021143402" there is no "Incoming Calls" option but now it seems to be Calls and Ongoing Calls to get to the same selections. It appears you need to select Default rather than Silent. Presumably silent ovverides whatever the phone is otherwise set to, and allows you to see the answer option.
Finally figured this out after more than a year. Slight modification to @Bryan Lue 's steps, I had to
On your Android phone,
Settings -> Notifications -> App notifications -> Teams -> Notification categories -> Allow notifications
Above was defaulted to turned off, no matter what other settings I had earlier. Turn that on, and voila!
This is on my Flip4