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gbamp's avatar
gbamp
Copper Contributor
Sep 19, 2019
Solved

Android App - incoming calls ring on handset but no option to answer the call?

When the phone is locked or the screen is off, incoming calls will ring / vibrate but there is no way to answer the call.  Even unlocking the phone and going into the Team app doesn't activate the di...
microsoft teams
  • blue75's avatar
    blue75
    Apr 03, 2020

    gbamp  Been struggling with this as well but found the solution.

     

    Go into Settings/Notifications/Teams/Incoming Calls

     

    Select Incoming Calls ( Didn't realize there was a deeper menu)

     

    Change to have Alert versus Silent.  (Mine was set to Silent but I could still hear the call)

    You can also choose to "Show As Pop Up"

     

    With those changes, a pop up will appear that you can answer.

     

     

blue75's avatar
blue75
Copper Contributor
Apr 03, 2020

gbamp  Been struggling with this as well but found the solution.

 

Go into Settings/Notifications/Teams/Incoming Calls

 

Select Incoming Calls ( Didn't realize there was a deeper menu)

 

Change to have Alert versus Silent.  (Mine was set to Silent but I could still hear the call)

You can also choose to "Show As Pop Up"

 

With those changes, a pop up will appear that you can answer.

 

 

HerrimanCoder's avatar
HerrimanCoder
Copper Contributor
Aug 11, 2020

blue75 

>> "Go into Settings/Notifications/Teams/Incoming Calls"

As of August 11, 2020, when I go into Android -> MS Teams -> Settings -> Notifications...there is no "Teams" nor anything about incoming calls.

MS really needs to fix this. Literally no way to answer an incoming Teams call. Terrible.

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