Apr 30 2020 03:53 AM
Dear Forum Members,
I have an iPad configured in Kiosk mode and locked in with single app Edge browser. I also configured an iOS update policy to update the iOS from 12.4.6 to 13.0.0. I didn't work and received an installation failure status -2016330697 (It is a minus sign, not a hyphen). The error is from Intune - Software Updates - Installation failures for iOS devices.
Can anyone tell me what is this error mean and direct me where to troubleshoot next?
Thank you all so much!
Apr 30 2020 03:39 PM
Where do you this error? Does the iPad have the space to upgrade or enough charge? I think it needs to be at least 80 percent.
Thanks!
Moe
May 03 2020 05:36 AM
Thanks @Moe_Kinani.
I do not know but as the iPad doesn't display anything while in the kiosk mode.
After I check back the Intune in a while, it shows me the error. I didn't time it.
I will do it again and make sure the battery level. The storage is fine. I just wondered what that error actually mean.
Apr 05 2022 04:45 AM
Apr 13 2022 04:29 AM
We do not have this problem anymore. Intune deploying managed iOS updates has always been working for us for over two years now.
Sometimes we still see the same error code but that doesn't mean much. It could be caused by certain iOS versions too. For example, recently we couldn't update to 14.8 no matter what we try. But it updated smoothly to 15.3.1
As long as you make sure of the following, you should be fine.
Feb 23 2023 06:26 AM
Apr 30 2024 11:34 AM
@Geert-Jan1970 I observed that if we configure Kiosk mode or Autonomous single app mode then we get such error. It is because we configure update policy from intune and once the policy reaches the device, it will not force the update to install because of the above configuration and when the update is not processed then we get such error.
Let me know if anyone has a solution for, while the device in Single app mode, the updates should install or if any one has a different opinion