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nhtkid's avatar
nhtkid
Iron Contributor
Apr 30, 2020

iOS Update Installation Failure - Status -2016330697

Dear Forum Members,

I have an iPad configured in Kiosk mode and locked in with single app Edge browser. I also configured an iOS update policy to update the iOS from 12.4.6 to 13.0.0. I didn't work and received an installation failure status -2016330697 (It is a minus sign, not a hyphen). The error is from Intune - Software Updates - Installation failures for iOS devices.

 

Can anyone tell me what is this error mean and direct me where to troubleshoot next?

Thank you all so much!

Intune
iOS Update
Kiosk
  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    Apr 30, 2020

    HI nhtkid 

     

    Where do you this error? Does the iPad have the space to upgrade or enough charge? I think it needs to be at least 80 percent. 

     

    Thanks!

    Moe

    • nhtkid's avatar
      nhtkid
      Iron Contributor
      May 03, 2020

      Thanks Moe_Kinani.

      I do not know but as the iPad doesn't display anything while in the kiosk mode.

      After I check back the Intune in a while, it shows me the error. I didn't time it.

      I will do it again and make sure the battery level. The storage is fine. I just wondered what that error actually mean.

  • Serpentbane's avatar
    Serpentbane
    Copper Contributor
    Apr 05, 2022
    Did you figure this out, seeign the same on many of our iPads...
    • nhtkid's avatar
      nhtkid
      Iron Contributor
      Apr 13, 2022

      Serpentbane 

       

      We do not have this problem anymore. Intune deploying managed iOS updates has always been working for us for over two years now.

       

      Sometimes we still see the same error code but that doesn't mean much. It could be caused by certain iOS versions too. For example, recently we couldn't update to 14.8 no matter what we try. But it updated smoothly to 15.3.1

       

      As long as you make sure of the following, you should be fine.

      1. iPad is plugged into the power
      2. iPad is connected to Wi-Fi
      3. iPad is not locked in kiosk mode and not running any app, basically, the screen needs to be off.
      4. Give it enough of the time, I'd day at least 2-3 sync cycles. Usually, I update them over the weekend to make sure I have at least 24-36h.
      • Geert-Jan1970's avatar
        Geert-Jan1970
        Copper Contributor
        Feb 23, 2023
        Checked all of the above

        iPad is plugged into the power
        iPad is connected to Wi-Fi
        iPad is not locked in kiosk mode and not running any app, basically, the screen needs to be off.
        Give it enough of the time, I'd day at least 2-3 sync cycles. Usually, I update them over the weekend to make sure I have at least 24-36h.

        But i does not work on all my iPads (16)

        My error message is: -2016324035
        If I look in monitoring it says:
        READ-8 System account 16.2 -2016324035 23-2-23 14:18

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