iOS Update Installation Failure - Status -2016330697

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Contributor

Dear Forum Members,

I have an iPad configured in Kiosk mode and locked in with single app Edge browser. I also configured an iOS update policy to update the iOS from 12.4.6 to 13.0.0. I didn't work and received an installation failure status -2016330697 (It is a minus sign, not a hyphen). The error is from Intune - Software Updates - Installation failures for iOS devices.

 

Can anyone tell me what is this error mean and direct me where to troubleshoot next?

Thank you all so much!

2 Replies
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HI @wangjueliang 

 

Where do you this error? Does the iPad have the space to upgrade or enough charge? I think it needs to be at least 80 percent. 

 

Thanks!

Moe

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Thanks @Moe_Kinani.

I do not know but as the iPad doesn't display anything while in the kiosk mode.

After I check back the Intune in a while, it shows me the error. I didn't time it.

I will do it again and make sure the battery level. The storage is fine. I just wondered what that error actually mean.