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Company Portal not installed (device based install with pre provisioning deployment)

Copper Contributor

Hello to all Intune friends here in the forum :)

 

I am slowly getting desperate regarding the installation of the Company Portal. The Company Portal is sometimes installed, but sometimes not.

 

Thank goodness we are not yet in productive operation, we are in the testing phase.

 

Here are a few sticking points about my project and the configuration:

- endpoints with Windows 10 Eucation 22H2 (at the moment 4-5 devices for testing purposes)
- devices should be hybrid joined

- company portal app source: store (uwp-app)

- company portal assignment: device group (device group contains several sub-groups with the testing devices inside)

- company portal assignment is marked as neccessary
- autopilot enrollment configured (with pre provisioning deployment

 

What happened?:

- started the device in pre-provisioning mode to install all apps and sealed it after finishing

- started device and logged in as user (with my local ad account)

- company portal was installed

- for additional tests I wiped the device completely

- doing it again:

- started the device in pre-provisioning mode to install all apps and sealed it after finishing

- started device and logged in as user (with my local ad account)

- company portal is not installed

- app status in the endpoint manager shows installed

 

I can't explain it to me what I´ve overseen...

What should I provide you that we can find the error?

 

Thanks in advance :)

 

 


If you switch to the installation status for the apps in the Endpoint Manager Portal, you will see that the Company Portal has been successfully installed. However, the Company Portal cannot be found on the endpoint.

Translated with DeepL.com (free version)

8 Replies
IN what context is the company portal being installed? user or system.. as you are mentioning how it is assigned but not in which context if i am not mistaken

@TomWechsler 

 

Hi Tom, do you have any ideas regarding this behaviour?

Have you also removed the device (object) from the tenant (Autopilot as well as in Intune)? I assume that the initial deployment of the device saves the installation status from the company portal in Intune. So that during the second deployment Intune reverts to the information that the enterprise portal app is already installed. Regards, Tom

@TomWechsler 

Dear Tom,
i am a colleague from theunknown.
As you can see within the screenshot the app "Companyportal" was installed on one of our testclients. We used the method "Windows Autopilot provisioning". Later i logged myself onto the client --> no Companyportal was installed. Amazingly when i create a local user, the app is immediately there.
Thanks a lot! Florian

BillGoldberg_0-1708505704405.png

 

Hi Florian,

I have the suspicion that it is because the primary user is missing on the end device in the Intune portal. The graphic says "no user", the company portal always "wants" a primary user. It could possibly be due to this situation. Here is a link to a Microsoft article:

https://learn.microsoft.com/en-us/mem/intune/remote-actions/find-primary-user

I hope this helps you?

Regards,
Tom
Hi Tom,
thanks for you update - after login with my user the primary user changed - but this didn't effect the companyportal.
The search will go on :D