Multi-App Kiosk not applying on Samsung A55 (Android 16)
Hello everyone, I’m facing a critical issue with Android Enterprise Multi-App Kiosk mode on a Samsung Galaxy A55 (SM-A556B). The problem started suddenly last week without any configuration changes, and now no Android Enterprise configuration profiles apply anymore. What happened originally The device was running Android 15, and it had been working fine for months in Managed Home Screen (Multi-App Kiosk). Then suddenly: Managed Home Screen stopped showing all apps The device booted into MHS, but the screen was completely empty No policy changes were made on our side I tried several troubleshooting steps, but nothing fixed it. Eventually, I factory-reset the device and re-enrolled it as a Corporate-Owned Dedicated Device (COBO). Current situation after re-enrollment Even after a clean enrollment: No Android Enterprise device restriction profiles apply (Multi-App Kiosk doesn’t start at all) The device stays in the normal Samsung launcher Only very basic commands work: Remote restart App install/uninstall via group assignment All assigned apps show as Installed Profile status in Intune shows Success, but nothing is actually enforced I then upgraded the device to Android 16 (patch 2025-11-01). Unfortunately, the behavior did not change. Current configuration Android Enterprise → Device Restrictions → Multi-App kiosk Allowed apps: Teams, Managed Home Screen, Contacts Managed Home Screen installed Enrollment type: Android Enterprise – Fully Managed / Dedicated No OEM kiosk (no Samsung Knox settings) No Work Profile on the device Symptoms now Managed Home Screen never launches Kiosk mode is completely ignored Device is fully usable like a normal phone Only app deployments work, nothing else This began while still on Android 15 Updating to 16 did NOT resolve the issue Questions Has anyone seen this behavior where Android Enterprise policies stop applying entirely after MHS fails? Is there a known issue with Samsung A55, Android 15/16, or Managed Home Screen? Could this be related to a bug in the Fully Managed/Dedicated enrollment flow for the A55? Any recommended workarounds or known fixes? Any guidance is appreciated — this behavior is completely blocking Kiosk deployments for us. Thanks!
DDM Check in errors after ios 27.0 update
Many of our BYOB users started applying 27.0 this morning (9/15/26) and I immediately started seeing Check In errors for any of the devices that did so in Intune. I have the standard DDM policy in place with Enforce Latest Software Update Version set to True, Delay in Days set to 3 and Install Time set to 23.59. All the users that update to 27.0 are showing as having errors on all those settings. I've had this policy in place since earlier this year (at least 7 months) and it's been through numerous updates prior to this without any issue. Anyone else seeing this?
Intune On-Demand Proactive Remediation API Reliability for Large-Scale Usage
Hi Team, We are testing the Intune On-Demand Proactive Remediation API: POST /deviceManagement/managedDevices/{managedDeviceId}/initiateOnDemandProactiveRemediation In our environment, the remediation package works correctly, and the API generally triggers the remediation as expected. However, during repeated testing, we noticed that a small percentage of requests do not seem to reach the endpoint. For example: 20 remediation requests sent 18-19 execute successfully 1-2 never trigger on the target device Devices are online and managed by Intune Added a 30-second delay between requests, but the behavior still occurs intermittently Before adopting this in production for a large client base, we'd like to understand: Has anyone observed similar behavior? Is this API reliable for triggering remediation across multiple devices in parallel? Are there any known limitations, queueing mechanisms, throttling considerations, or best practices? Is there a recommended way to verify that a remediation request was actually delivered to the device? Since this API is still in the beta/preview stage, is there any information on its roadmap or GA timeline? Note: For additional context, detailed test results, observations, and environment information, a PDF containing the complete analysis has been attached. Any guidance or real-world experience would be greatly appreciated. Thank you. https://learn-attachment.microsoft.com/api/attachments/1ad5bea4-9038-4b25-9a2a-a9e66a870f6a?platform=QnA https://learn.microsoft.com/en-us/graph/api/intune-devices-manageddevice-initiateondemandproactiveremediation?view=graph-rest-beta
enrolling in Intune MacBook Pro with an M5 Pro
Hi everyone We have tested the Wi-Fi and ethernet profile without success with Apple businesses manager. The Wi-Fi and the ethernet connection itself works, but the enrollment process into Intune does not complete successfully. At this stage, we cannot sign in, and neither the Wi-Fi nor the Ethernet connection appears to be working. The device is a 14-inch MacBook Pro with an M5 Pro chip, running macOS 26.5.1 the device connects to the server, the settings begin to apply, but the process suddenly stops, and we are then unable to log in. These are steps followed : Synchronize the device from Apple Business Manager to Intune. Assign the enrollment profile to the device. Perform a device wipe/reset. Start Automated Device Enrollment (ADE). Complete the device setup and user sign-in. The device successfully enrolls into Intune. Intune begins deploying configuration profiles, compliance policies, security policies, and applications. During the policy application process, Wi-Fi connectivity stops responding. The device loses network connectivity and cannot continue synchronizing policies. We are unable to sign in because the enrolment process has not been finalized. As a result, we have to wipe the Mac and start the process again each time. We have disabled some policies, but we are still experiencing the same issue. Have anyone experienced any issues like that ? Regards,How to Manually Sync the Compliance Policies
Hi All, We have come across an incident where we need to exclude a device from a device compliance policy after the device got non-compliant according as per the policy. We have exclude the specific user from the compliance policy to meet the requirement (we have assigned the policy to user groups). However, the issue is that the device not get back to the compliant state event after passed 4 days. I would appreciate if anyone could help me here to manually get the device into the compliant state. Please note that, when we go to specific device > device compliance policies, we are not able to see the compliance policy anymore and other applied policies in complaint state (refer image01). However, the device is still showing as non-compliant in devices in Intune (refer image 02). Last checking time is continuously updating as well. Further, We have tried below troubleshooting but there is no luck yet. We are not still take a remote session to the device yet as we have some challenges to get a remote session from the end user. Sync the device from Intune Portal. remotely login into the PowerShell of the device and run below command. Start-Process -FilePath "C:\Program Files (x86)\Microsoft Intune Management Extension\Microsoft.Management.Services.IntuneWindowsAgent.exe" -ArgumentList "intunemanagementextension://synccompliance" Image01 We are not able to see the excluded compliance policy under policy name anymore and the all the applied policies are in complaint state as below. Image02 Thanks in advance DilanIntune App inventory Graph
Hi All, I've enabled the configuration profile to receive app inventory data in Intune. In the GUI the data I can view the data just fine, but I would like to use Graph to automate this data and create custom reports. When I use the following https://graph.microsoft.com/beta/deviceManagement/managedDevices/[device-id]/deviceInventories('ApplicationProperties') I get an error: "Forbidden - 403 - 199 ms Either the signed-in user does not have sufficient privileges, or you need to consent to one of the permissions on the Modify permissions tab" even though the docs I can find about permissions are OK.Intune Mobile Outlook Asking password again and again
we have some of the mobile users which is having issue with outlook signin . After enrollment of the device user is not able to sign in in the outlook it seems like it is stucked in the loop. however teams is working fine for these users. Also these device are successfully enrolled without any error,device is compliant and passed all the conditional access policies. can anyone help me out on this issue.
Microsoft Teams not working when Company Intune Portal is installed
Hello can someone help me why MS Teams force to closed the app when the company intune portal is installed. I need the company portal to sign in on teams because of policy in our company. But when I installed it crashed the MS team app Using android 13.
Android 12 Sign-In Issue with HP Corporate Accounts via Intune Company Portal
Since yesterday, HP employees using older mobile operating systems (Ex. Android 12) have been unable to access Microsoft Outlook and Microsoft Teams on their smart devices. When launching Outlook or Teams, users are prompted to install the Microsoft Intune Company Portal app for authentication and device compliance. However, the latest version of this app appears to require a newer operating system version and is not supported on older devices. As a result, users with devices running Android 12 or earlier cannot complete the authentication process and are unable to use Outlook or Teams. ■ Please provide additional details 1) The issue started yesterday and affects employees using older Android and iOS versions. 2) On iOS devices, users can typically resolve the issue by upgrading to a newer iOS version. 3) However, some Android devices cannot be upgraded further due to manufacturer limitations. 4) For example, Samsung Galaxy Note 10 officially supports Android 12 as its final OS version and cannot be upgraded to Android 13 or later. 5) Because of this limitation, affected Android users are unable to install or use the required Microsoft Intune Company Portal app, which prevents access to Microsoft Outlook and Microsoft Teams. 6) This issue may impact multiple HP employees who are using Android devices that do not support Android 13 or later. Example affected device: Samsung Galaxy Note 10 (Android 12) Affected applications: Microsoft Outlook, Microsoft Teams, and Microsoft Intune Company Portal Business impact: Users cannot access corporate email, messaging, and collaboration services from their mobile devices. I have already posted this issue on the Microsoft Feedback Portal: https://feedbackportal.microsoft.com/feedback/idea/7bba2697-a2a2-f111-85ce-7c1e529382f4 However, this issue cannot be reproduced when using a personal Microsoft account. It only occurs when using an HP corporate email account because HP requires the use of the Microsoft Intune Company Portal app for authentication and device compliance. Since the problem appears to be related to the Intune Company Portal rather than Outlook or Teams themselves, I would like to post this issue here and seek guidance on resolving the Intune Company Portal authentication and compatibility issue affecting Android 12 devices.
