Entra Shared Mode - Force App Stop

Hi All

I hope you are well.

Anyway, I was asked this yesterday and think I already might know the answer, but here goes.

We had an instance of Microsoft Excel stuck in "getting things ready" on an Android Entra Shared Mode Device.

Technical Support wondered if there was a way to Force Stop Excel or clear the app data.

We had a look in Exit Kiosk Mode, Android Settings, and the Force Stop of Excel said "Action not allowed" and the clear the app data said "Unable to delete data for app"

So, my question(s) would be, is going into Exit Kiosk Mode and even trying to force stop  / clear data on apps even a valid option, or is this by design? 

Would adding Excel to this setting help?

Any help or confirmation would be greatly appreciated.

Stuart