Forum Discussion

mertefekanlikilic's avatar
mertefekanlikilic
MCT
Feb 17, 2026

Hi StuartK73​ 

This is by design for Android Entra Shared / Dedicated devices. Force Stop and Clear App Data are intentionally blocked by Intune, even after exiting Kiosk Mode, and this behavior can’t be changed.

The “Clear local data in apps not optimized for Shared Device Mode” setting won’t help here, as Excel is already optimized for Shared Device Mode.

There’s no guaranteed fix for apps getting stuck like this. The most reliable workaround is to restart the device (remote restart from Intune or physical reboot). Also worth checking that Excel is fully up to date, as this issue is more common on older app versions.

Hope this helps.

  • StuartK73's avatar
    StuartK73
    Steel Contributor
    Feb 17, 2026

    Hi Buddy

    Many thanks for the reply.

     

    Do you have a link showing the list of apps that are optimized for Entra Shared Mode?

     

    As the one I have, does not say that Excel is optimized:

     

    https://learn.microsoft.com/en-us/entra/msal/android/shared-devices#microsoft-applications-that-support-shared-device-mode

     

    Stuart