Forum Discussion
Entra Shared Mode - Force App Stop
Hi All I hope you are well. Anyway, I was asked this yesterday and think I already might know the answer, but here goes. We had an instance of Microsoft Excel stuck in "getting things ready"...
Force Stop and Clear data are blocked by design in Shared Device Mode, so a restart is still the most reliable way to clear a stuck Excel. In Intune you can trigger it remotely (Devices > select the device > Restart), or for many devices at once via Bulk device actions. Make sure Excel, Authenticator and Company Portal are all up to date before testing again.
To check whether a shared device has actually been restarted recently, look at Settings > About phone > Status (uptime), or run `adb shell uptime` if you have ADB access.
If you want that visible on the device itself: I built a free app, RebootMonitor, that logs every restart, shows uptime and last reboot, and can remind after 7 days. RebootMonitor in the PlayStore