I install Office for our imaged devices with ODT during deployment. Yesterday these started failing with the error:
We couldn't successfully start your Office installation. Please try again later. Error 0-2031 (17000).
This is a clean image with no Office products or A/V installed and I am using the latest ODT. Our firewall doesn't indicate any traffic is being blocked by this device during the time I am trying the install.
The installation log looks clean until it start indicating the failure on this line, though it is not reader friendly and its the first time I've looked at it. I get the same error when trying to install with SaRA:
10/13/2023 10:48:25.990 SETUP (0x24c8) 0xa8c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.UniversalBootstrapper.Execute3", "CV": "MT2qZj1KOkWWuqZ8Uoyxsg.8.3", "ProcessIdentifier": "setup.exe_16.0.16731.20290_X86_{66AA3D31-4A3D-453A-96BA-A67C528CB1B2}"}
10/13/2023 10:48:25.990 SETUP (0x24c8) 0xa8c Telemetry Event biyhq Medium SendEvent {"EventName": "Office.ClickToRun.UniversalBootstrapper.Execute3", "Flags": 33777018697006849, "InternalSequenceNumber": 25, "Time": "2023-10-13T14:48:25Z", "AriaTenantToken": "0da1917aa56040d3a011c3813ca36107-76f080d8-b37f-4635-8054-5c133fcd04c4-6587", "Contract": "Office.System.Activity", "Activity.CV": "MT2qZj1KOkWWuqZ8Uoyxsg.8.3", "Activity.Duration": 10575484, "Activity.Count": 1, "Activity.AggMode": 0, "Activity.Success": false, "Activity.Result.Code": 17000, "Activity.Result.Type": "system", "Data.SqmMachineID": "667914f31a37304fbbe0357e70cd5a4a", "Data.SusClientID": "f92ec165-4474-4822-bdec-79180545d84e", "Data.CMDMode": "/configure", "Data.VersionToInstall": "16.0.16827.20166", "Data.MROResult": "1", "Data.DeliveryMechanism": "492350f6-3a01-4f97-b9c0-c7c6ddf67d60", "Data.AvailableClientVersionText": "16.0.16827.20166", "Data.NonBlockingProductCodes": "0x002a, 0x0116, 0x0043, 0x0021, 0x00a4, 0x0070, 0x0026, 0x0032, 0x0045, 0x0046, 0x00f5, 0x00f6, 0x0132, 0x0133, 0x007e, 0x008f, 0x008c, 0x00b9, 0x00dd, 0x00c1", "Data.PreReqResult": "0:Unspecified", "Data.DownloadC2RClientAction": "true", "Data.ManageC2RClientSettingsAction": "true", "Data.UpdateRegistryAction": "true", "Data.LaunchAction": "true", "Data.CustomizeOfficeAction": "true", "Data.DoriAction": "true", "Data.ErrorCode": 17000, "Data.ErrorType": "system", "Data.ErrorMessage": "C2RClient returned a failing exit code", "Data.ErrorDetails": "class shared::Exception in function C2R::Setup::LaunchAction<class C2R::Setup::Parameters,class std::shared_ptr<class C2R::Setup::C2RClientArgumentsGenerator<class C2R::Setup::Parameters> >,class std::shared_ptr<class shared::ProcessFactory>,class std::shared_ptr<class C2R::Setup::C2RClientReturnCodeHandler<class C2R::Setup::Parameters,class std::shared_ptr<class shared::ProcessFactory> > >,class std::shared_ptr<class Capabilities> >::Execute: unknown error [ExitCode=17000]"}
10/13/2023 10:48:25.990 SETUP (0x24c8) 0xa8c Click-To-Run Non Task Error de8jb Unexpected wWinMain {"MachineId": "667914f31a37304fbbe0357e70cd5a4a", "SessionID": "f92ec165-4474-4822-bdec-79180545d84e", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20290", "ErrorCode": 15105, "ErrorType": "", "AppVErrorSource": "", "ErrorMessage": "C2RClient returned a failing exit code", "ErrorDetails": "", "ContextData": "{\"message\":\"Installation failed (shared::Exception)\"}"}
10/13/2023 10:48:25.990 SETUP (0x24c8) 0xa8c Click-To-Run de8jc Medium C2R::Setup::PreReqUI<class C2RUIStringLoader>::ShowErrorCodePrereqFailureDialog {"MachineId": "667914f31a37304fbbe0357e70cd5a4a", "SessionID": "f92ec165-4474-4822-bdec-79180545d84e", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20290", "ContextData": "{\"message\":\"Showing Failure Dialog with Error Code\",\"Header\":\"Couldn't start Microsoft 365 and Office installation\",\"Body\":\"We're sorry, but we could not successfully start your Microsoft 365 and Office installation. Please try again later.\",\"URL\":\"https://officeredir.microsoft.com/r/rlidOfficeWebHelp?p1=OCSAC2RBootstrapper&ver=16&clid=1033&helpid...",\"ErrorCode\":\"0-2031 (17000)\"}"}
10/13/2023 10:48:35.030 SETUP (0x24c8) 0xa8c Activity bjtcw Medium ActivityEnded {"Name": "Office.ClickToRun.UniversalBootstrapper.Application3", "CV": "MT2qZj1KOkWWuqZ8Uoyxsg.8", "ProcessIdentifier": "setup.exe_16.0.16731.20290_X86_{66AA3D31-4A3D-453A-96BA-A67C528CB1B2}"}
10/13/2023 10:48:35.030 SETUP (0x24c8) 0xa8c Telemetry Event biyhq Medium SendEvent {"EventName": "Office.ClickToRun.UniversalBootstrapper.Application3", "Flags": 33777018697006849, "InternalSequenceNumber": 26, "Time": "2023-10-13T14:48:35Z", "AriaTenantToken": "0da1917aa56040d3a011c3813ca36107-76f080d8-b37f-4635-8054-5c133fcd04c4-6587", "Contract": "Office.System.Activity", "Activity.CV": "MT2qZj1KOkWWuqZ8Uoyxsg.8", "Activity.Duration": 19810812, "Activity.Count": 1, "Activity.AggMode": 0, "Activity.Success": false, "Activity.Result.Code": 17000, "Activity.Result.Type": "system", "Data.SqmMachineID": "667914f31a37304fbbe0357e70cd5a4a", "Data.SusClientID": "f92ec165-4474-4822-bdec-79180545d84e", "Data.IsWorkerInstance": true, "Data.ErrorCode": 17000, "Data.ErrorType": "system", "Data.ErrorMessage": "C2RClient returned a failing exit code", "Data.ErrorDetails": "class shared::Exception in function C2R::Setup::LaunchAction<class C2R::Setup::Parameters,class std::shared_ptr<class C2R::Setup::C2RClientArgumentsGenerator<class C2R::Setup::Parameters> >,class std::shared_ptr<class shared::ProcessFactory>,class std::shared_ptr<class C2R::Setup::C2RClientReturnCodeHandler<class C2R::Setup::Parameters,class std::shared_ptr<class shared::ProcessFactory> > >,class std::shared_ptr<class Capabilities> >::Execute: unknown error [ExitCode=17000]", "Data.ExitCode": 17000}
10/13/2023 10:48:35.032 SETUP (0x24c8) 0xa8c Click-To-Run General Telemetry brkp3 Medium wWinMain {"MachineId": "667914f31a37304fbbe0357e70cd5a4a", "SessionID": "f92ec165-4474-4822-bdec-79180545d84e", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.16731.20290", "ContextData": "{\"message\":\"Bootstrapper Finished\",\"ExitCode\":\"17000\"}"}
