Feb 13 2019 06:18 AM - edited Feb 13 2019 06:19 AM
Has anyone had any issues when co authoring in either excel or word? Both programs crash unexpectedly, but with no warning or error message. Nothing shows in the event logs as to what happened. This only happens when co authoring, and only one user is removed from the doc, when they are removed, they still appear to be in the document to the other users in the doc at that time. Reopening the doc picks up where they left off, but its massively affecting production!
I currently have a ticket open with 365 support (Ticket #:12768014) but we dont seem to be getting anywhere at the moment.
Thanks in advance, Gary.
Feb 14 2019 11:59 AM
Yes, my coworkers and I have been having this issue for weeks. I've had to change my auto save setting to every minute so I don't lose any data when Word, Excel or PowerPoint crashes.
Feb 15 2019 07:58 AM
Feb 19 2019 04:51 PM
Did Microsoft have an update on this issue?
Thanks
Saunit
Feb 20 2019 02:21 AM
Feb 20 2019 04:38 PM
Yes, we have a client that has been having this issue. Here is what I've been able to find:
The underlying problem appears to be the Auto-Save feature added to OneDrive for Business in the fall coupled with having OneDrive sync to SharePoint enabled and allowed. All the documentation on coauthoring I have seen indicates that you need a shared source for the files, and on-prem SharePoint, O365 SharePoint, One Drive and OneDrive for Business are all candidates, but nothing says anything about if you have SharePoint synced with OneDrive.
That said, I also opened a ticket with Microsoft, and was verbally told, definitely opening from two different locations, (i.e. SharePoint and OneDrive) definitely WILL break coauthoring and cause the applications to crash. But there is NOTHING in print as of this writing that officially states that.
I think this is a scenario that Microsoft didn't think of, and didn't test, and the Office Suite has no error handling for.
Our only solution at the moment is to disable OneDrive sync to SharePoint, but I have one client that doesn't accept that answer, and getting detailed information involving all the possible parameters from end users is nigh on impossible.
Feb 21 2019 07:53 AM
I'd like to hear more details from Microsoft as well!
Feb 22 2019 02:09 AM
Feb 22 2019 06:51 AM
Yes! I'm not the only one! My co-worker and I are having the exact same issue. Hopefully MS gets a fix out soon.
Mar 01 2019 02:57 AM
Mar 01 2019 08:02 AM
@gbrown481 Did you disable OneDrive sync? The issue seems to occur either when one user opens a file from OneDrive rather than Sharepoint AND/OR if "Use Office to sync files I open" is enabled in OneDrive.
Also, one of my colleagues was told by Microsoft yesterday that in order for Coauthoring to be fully supported, MS Office needs to be in the "monthly" update channel rather than "semi-annual targeted" because the feature set pushed out is different.
Mar 02 2019 02:16 AM
Mar 04 2019 01:27 AM
Hi
So glad to hear that we aren´t the only ones with this problem. My Word/Powerpoint crashes, whenever I am co-authoring with my colleagues. We have had the problem for about 2 months.
The app can run for 1 hour, then crash, then run for 1 min before crash. No pattern I can find.
I am getting desperate, thinking about going back to the old days, where you had local copies that was put together in the end.
I am still experiencering the problem :(
Mar 25 2019 11:04 AM
I've been having the same issue with two of my users. They are using co-authoring on excel and they always click 'open in excel' since not all the features they need are available on excel online. I have set them up on the same version. Both are on the semi-annual 1808 channel and on Ver. 10730.20304 and they still experience this issue.
Apr 11 2019 09:03 AM
Apr 11 2019 12:51 PM
@gbrown481 We face the same issue while we are now in the pilot stage of migrating to Office365.
Do you have any update?
We are windows 10 / proplus monthly channel.
Thanks!
Apr 23 2019 02:15 AM - edited Apr 23 2019 02:36 AM
We have had the same issue now for about four weeks, and have raised the issue with Microsoft last week. We have navigated the tier 1 support and now are waiting to hear back.
Summary:-
Apr 23 2019 09:37 AM
I'm curious to see if this affects organizations who are 100% in the cloud or like mine that are in a transition state and have some on prem stuff along with some being in the cloud.
Apr 23 2019 09:49 AM