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gbrown481
Copper Contributor
Joined Feb 13, 2019
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Autosave
does anyone know a way to grey out the autosave feature when in excel/word? my client wants autosave to be on by default and users to not be able to switch it off at their own leisure i have set a registry key to make sure autosave is on when opening excel/word, but the users can easily just uncheck the box. Thanks in advance, Gary2.5KViews2likes5CommentsRe: Excel/Word crashing when co authoring
either my client has stopped bothering to tell me about the issue, or the issue has gone away, as they haven't mentioned it for what feels like forever! In summary, I have found that in the past, the issue only happens when co authoring (which doesn't happen as often as it used to do, probably because of the issue in the 1st place!), but could be minutes, hours, or even just the 1st click that causes Word/Excel to close with no explanation. MS had been connected to my laptop at least 3 times when the issue occurred, and had no answer to what it could be. They seemed to just drop off the support ticket, but as the client hasnt reported the issue, I havent chased MS myself for a fix.24KViews0likes1CommentRe: Excel/Word crashing when co authoring
The client in question doesn't use the OneDrive client at all. they go direct to SharePoint using a drive mapping tool. They are on the standard release track on monthly already. I confirmed with one of the clients yesterday that they havent seen the issue for over a week now, so something must have been bundled into one of the updates released recently.24KViews0likes0CommentsRe: Excel/Word crashing when co authoring
i dont know whether any of you are still having these issues, but my client hasn't had the issue in over a week now!!! i haven't been able to speak with MS directly as they keep assigning engineers that are nowhere near my timezone (there should be a policy for this in the 1st place)!24KViews0likes2CommentsRe: Excel/Word crashing when co authoring
MS didn't ring when we had pre-arranged to, so no further with them specifically. although, I did some testing on the 2 users that have the issue the most, and for the life of me I couldn't get it to crash, I tried for half an hour, it usually happens within a couple of minutes. They are now both using Version 1902 (Build 11328.20100)24KViews0likes0CommentsExcel/Word crashing when co authoring
Has anyone had any issues when co authoring in either excel or word? Both programs crash unexpectedly, but with no warning or error message. Nothing shows in the event logs as to what happened. This only happens when co authoring, and only one user is removed from the doc, when they are removed, they still appear to be in the document to the other users in the doc at that time. Reopening the doc picks up where they left off, but its massively affecting production! I currently have a ticket open with 365 support (Ticket #:12768014) but we dont seem to be getting anywhere at the moment. Thanks in advance, Gary.35KViews2likes42Comments
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