Open up a support case - let us schedule a time or start by mail instead of calling

Steel Contributor

Hi everyone,

 

i open up a support case at Microsoft now and then. Normally i get a call within 5hours. But normally my day is packed with tasks, meetings and installations. 

And normally i get the call when i'm doing something else.

 

I know that during Corono times it is difficult to schedule a time. But it would be great if the first response would be a mail to schedule a time to proceed with the problem by phone. Or maybe there are already some answers that can be answered by mail.

 

What do you think about it? 

 

Best regards

Stephan

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