Apr 06 2019 09:38 PM
When I opened a xlsx file with graphics in it, Excel needed me to authorize it to fix the file. And after I clicked "Yes", the file was opened, but the graphics were NOT displayed.
And when I tried to create a new graphic with a column of data, nothing happened, not even any error information.
If I tried to insert a new graphic (without designating any data), it said something like "To create a chart, select the cell that contains the data you want to use. ...."
Apr 06 2019 10:09 PM
Apr 08 2019 07:18 AM
Same problema here.
Already tried using a previous version (16.0.11328.20220) and no luck.
Apr 08 2019 08:48 AM
I have exactly the same problem.
Apr 08 2019 09:20 AM
I have exactly the same problem for 1 or two days
Apr 08 2019 09:49 AM - edited Apr 08 2019 10:05 AM
same problem here, i tried reinstall office, but still doesnt working.....
Apr 08 2019 09:50 AM - edited Apr 08 2019 10:04 AM
did you fix it?
Apr 09 2019 05:01 PM
Apr 10 2019 12:26 AM
@wrote6hssame problem. All graphics in all documents lost the same way. Who can explain ?
Apr 10 2019 08:43 AM
I discovered by experiments that the problem is in the latest version of 365, since the excel graphs are still there at the computer of our university. The question to Microsoft still remains: what can I do at my laptop at home to get around this bug in 365 ?????@wrote6hs
Apr 10 2019 06:31 PM
@joost314 Mine is Office 2016
Apr 11 2019 02:49 AM
Office 2016 here.
I reinstalled it and still no luck.
I also have an office 365, version 16.0.11425.20200 and for now it's working fine.
Both are working on machines with Windows 10 x64 1809.
First diference i've noticed is that the non working one is 32bits.
I'll try to make a test with a x64 version asap.
Apr 11 2019 08:15 AM
@Andre_Santos10I have also noticed that I can open the files OK on computers with the 32 bits W10 but not with the 64 bits version.
Apr 11 2019 09:20 PM
@wrote6hs same problem last 3 days
Apr 12 2019 01:53 AM
I was having the same problema in several computers in a company and I had fix it by reinstalling Skype for Business.
I don't know why happens but the problema is solved.
Now I am checking with my mates if we can find the origin of the problem in order not to be reproduced in the future. If I get this information I Will share with you.
I hope this can help you.
Best regards,
Apr 12 2019 04:24 AM
Apr 12 2019 06:58 AM
I have the exact same problem. I had everything working until lunch when I asked Office to update. When I came back from lunch Office was updated and the problem started. Everyting is seemingly ok in the repaired workbook but all graphs have gone. Cannot create a new chart.
Apr 12 2019 07:03 PM
Thanks makako. But I've never installed Skype in my PC. So, that may not be the reason of mine.
Apr 13 2019 11:46 PM
@GoranC36I have to correct my earlier message. This morning Office in my old 32 bits computer was automatically updated and now I have the Excel problem in that computer also.
Apr 16 2019 11:14 PM
@GoranC36I have noticed that if I log in to OneDrive.live.com (where my Excel files are stored) and use Excel Online all my files can be opened without any problems. Obviously Excel Online has not yet been updated to the same version as Office 365 Excel. A comment from Microsoft is appreciated.
May 04 2019 07:24 PM
SolutionGuys, it turned out it was something to do with another software. My situation was caused by a downloading software Xunlei. When I uninstalled it, it damged something about Excel in the registry.
I called the tech-support of Microsoft, it cost me 37 RMB btw, the guy told me to reinstall my OS.
What?!!!! That's all you get? Can I take my money back?!
But he did give me a hint that there was something wrong with my own software.
So I tried to restore the circumstance in which Excel was good.
And then, problem solved, somehow, except this Xunlei is pretty annoying.