Feb 16 2023 10:34 PM
1. Desktop 365 version 16.0.16.20002 Windows 10
2. no information in Add-ins or usual folders
3. no information on installing the add-in
4. an xlsx file with a message stating once you install the add-in you can access it is all that showed up
5. I have read all the information that I can find multiple times
6. This PC has Windows 10 but I could try on Windows 11.
7. Name shows but message is "Failed to Load Retry"
Feb 17 2023 06:26 AM
Feb 17 2023 08:29 AM
I tried that approach and the message is "Failed to Load".
The add-in never seemed to be available to download.
1. it does not show in the Store
2. no file available to add as an Add-in
How do I remove this version of Excel?
How do I activate access to family version of 365?
Are personal users of Microsoft locked out of this feature?
Feb 17 2023 08:44 AM
Okay, let do step by step.
When Insert->Get add-ins do you see any other add-ins?
Forget about Store, let try to add as above
If you are on several subscription, most advanced will be shown. If you are on different accounts, just change it
To my knowledge consumers are not locked-out
Feb 17 2023 11:56 AM