Edge Enterprise policies disappear randomly

[janniscs]

Hello,

our organization managed Edge started to lose it's policies randomly since the rollout of Edge version v113 (or since the bing sidebar appeared). The policies are managed by Intune. I cannot see any issue that causes the problem, not even a single error message about it. No indication for a specific trigger. It just randomly happens with some users.

While the policies are gone, I am NOT able to manually reload the policies under edge://policies. It's just completly blank. Also it states that the last update was x hours ago.

We need to work with trusted site lists, which also don't get applied when the edge policies are gone. 

But after a certain time, the policies come back. This can take 30 minutes to (mostly) half a day or even longer. Sadly, this problem happens way to often and we need this work properly again.

This topic is painful and haven't found any trick to solve this.

[#2]

Are you facing this problem with v114 too?
Have you tried check with the latest update?
If problem reproduces, make sure report it using the feedback option in Microsoft Edge.

[#3]

@Reza_Ameri sadly it does happen with v114 too. I will look for the feedback option.

Strange that no one else has this problem (yet).

[#4]

In this case, it is recommend to share the feedback using the feedback option in Microsoft Edge.

[#5]

@janniscs Hello!  You can also try to reach out to Support (Support - Microsoft Edge Developer).  They would be able to gather logs and other diagnostic data to investigate.  Thanks! 

-Kelly

[#6]

@janniscs 

Hi Janniscs,

Where you able to solve this problem, we are experiencing the same where users randomly loses their Enterprise Edge policy distributed from Intune.

Regards 
René

[#7]

Hi @MrHansenDer

sadly not. There is no fix for this as far as I know. It actually disappeared on it's own a while ago.

I implemented a USB restriction configuration profile in Intune, which triggered the problem. Since everyone needed the profile, it was pretty bad that half of our staff couldn't work for a while. They had to go through, no fix there.

I hope it doesn't re-appear again.

[#8]

If you have conflicting On-Prem GPOs they will overwrite the Intune policies.

[#9]

Hi @rgrisi,

possible direction for finding a solution. But does it also apply, if there is the "Intune over GPO"-policy?