restore

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Occasional Visitor

Microsoft just updated my computer and erased all my personal information and sent me back to a previous e-mail no longer valid and I can't access my current e-mail. Microsoft won't let me restore to before the update and I can't find any way to contact them about this problem. It seems to me that they are so big that they don't really care about customer support anymore.

1 Reply
Hi,
here is the link to Microsoft support (you can find it using search engines):
https://support.microsoft.com/

Which version of Windows 10 are you using?
if you don't know, use this guide:
https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0...

what personal information are exactly erased?

how are you sent back to a previous email? what email provider is it from? and what's your current email provider? (Outlook, Hotmail etc.)

is this related to Edge browser? (asking since you posted in Edge community)