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The operation failed..." when selecting Manage Rules & Alerts

%3CLINGO-SUB%20id%3D%22lingo-sub-638584%22%20slang%3D%22en-US%22%3EThe%20operation%20failed...%22%20when%20selecting%20Manage%20Rules%20%26amp%3B%20Alerts%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-638584%22%20slang%3D%22en-US%22%3E%3CP%3EI%20know%20that%20Microsoft%20says%20this%20problem%20has%20been%20fixed%20but%20I%20have%20a%20client%20who%20continues%20to%20have%20this%20error%20in%20Outlook%202013%20on%20one%20computer%20and%20Outlook%202016%20on%20a%20second%20computer.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBoth%20machines%20have%20been%20updated%20to%20the%20latest%20version%20of%20their%20respective%20programs.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20other%20thoughts%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-678416%22%20slang%3D%22en-US%22%3ERe%3A%20The%20operation%20failed...%22%20when%20selecting%20Manage%20Rules%20%26amp%3B%20Alerts%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-678416%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F347556%22%20target%3D%22_blank%22%3E%40jlevine152003%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20your%20one%20an%20MSI%20(product%20key%20activated)%20or%20Click2Run%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20MSI%3A%3C%2FP%3E%3CUL%3E%3CLI%3Emake%20sure%20updated%20security%20patch%20is%20installed.%3C%2FLI%3E%3CLI%3EIf%20you%20can%20uninstall%20and%20reinstall%2C%20check%20that.%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20o365%2FC2R%3A%3C%2FP%3E%3CUL%3E%3CLI%3EUpdate%20Office%20through%20MS%20Word.%3C%2FLI%3E%3CLI%3ERun%20Online%20Repair.%3C%2FLI%3E%3CLI%3EUninstall%20and%20reinstall%20from%20portal.%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERefer%20official%20MS%20page%20for%20this%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Foutlook-error-the-operation-failed-when-selecting-manage-rules-alerts-64b6ff77-98c2-4564-9cbf-25bd8e17fb8b%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Foutlook-error-the-operation-failed-when-selecting-manage-rules-alerts-64b6ff77-98c2-4564-9cbf-25bd8e17fb8b%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EAkshay%20%7C%20Apps4Rent%3C%2FP%3E%3C%2FLINGO-BODY%3E
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jlevine152003
Occasional Visitor

I know that Microsoft says this problem has been fixed but I have a client who continues to have this error in Outlook 2013 on one computer and Outlook 2016 on a second computer.  

 

Both machines have been updated to the latest version of their respective programs.  

 

Any other thoughts?

 

Thanks in advance

1 Reply

@jlevine152003 

 

Is your one an MSI (product key activated) or Click2Run?

 

If MSI:

  • make sure updated security patch is installed.
  • If you can uninstall and reinstall, check that.

 

If o365/C2R:

  • Update Office through MS Word.
  • Run Online Repair.
  • Uninstall and reinstall from portal.

 

Refer official MS page for this:

https://support.office.com/en-us/article/outlook-error-the-operation-failed-when-selecting-manage-ru...

 

 

Regards,

Akshay | Apps4Rent

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