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Windows 10 Update (KB5001716) Broke My OneDrive on Windows 10 22H2
Prior to the August update all was well. I couldn't log into OneDrive from my desktop. No issues through my phone or online. Login screen fades away with no error just ghost One Drives filling my taskbar because multiple instances of OneDrive appear in Task Manager. At first, I thought maybe the update exposed some file corruption. A quick uninstall of OneDrive and re-install. Of course nothing is easy. I thought this would be the perfect opportunity to use AI to assist my troubleshooting. The AI found multiple issues with Windows Update Cleanup & WebView2 Runtime. I was all in the registry and services application. In the end, nothing worked and I threw the bomb at the desktop. Clean Windows install from a USB. Reinstalled Microsoft 365 and thought all would be well. Nothing is ever easy. The exact same issue. Microsoft validates my login but the hand-off to OneDrive fails. I got an actual error message for the first time from OneDrive. I reached out to tech support. AI seemed to think it's not a desktop issue because of the clean install. Because I'm on a Windows 10 machine my support person disclaimed limited support. I understood and was gracious. I had the opportunity to relay to my support person that I may have a backend issue and specifically error 0x8004e4f8 after a full clean install is the smoking gun. This error does not come from Windows. It comes from Microsoft’s cloud identity backend rejecting your OneDrive token request. I also performed these actions prior to reaching out: Full clean install All Windows updates Fresh OneDrive install Fresh Microsoft 365 install Fresh WebView2 Fresh Edge New password New recovery email Removal of old identity methods Device reboot Device registration reset I also relayed to my support person that AI thought Microsoft needed to perform these actions due to the error code: It requires a Microsoft engineer to: Reset your OneDrive service flags Rebuild your OneDrive tenant metadata Regenerate your OneDrive provisioning state Clear corrupted backend identity tokens Re‑provision your account on the OneDrive service My support person disagreed because my online OneDrive still works. He proved it using Quick Assist. We even tried using a new profile to see if OneDrive would work. No. Same issue. Window accepts me through authentication but when logging into OneDrive I receive the error message, try again later, or fades away. That was the end of my official Microsoft technical support. They suggested I post on here so here I am. Anyone else?
How to get rid of old Onenote files in Onedrive
I've been using Onenote for many, many years and over that time I have collected several unused files that seem to be un-deletable on Onedrive. I have deleted some of them within Onedrive from time to time but the names seem to remain. Here is what I see. When I click "Files" in One drive I see folders and under that documents which contains my only current Onenote database. The one I use. But, then I click "home" and see six old unused data base files that cannot be deleted. When I click on some of them the screen says "Sorry, something went wrong - Item may have been deleted by another person" Another file will say "This item might not exist or has been deleted". I am the only one who uses this account. I'm not sure what HOME is or what its function is as it doesn't show any folders or files that are active. It only shows these abandoned Onenote databases that nothing can be done with. So, Is there a way to clean this up or is it just not worth the effort. Since I don't know what the function of Home is I'm not sure if it matters. Thanks for any enlightenment.
finding photos by date on One Drive
On the All Photos page the search field states: Find photos by date, tags, location and more. However, when I type in a date it shows zero results even though I have many photos with that date on my OneDrive. I use the same format OneDrive uses. For example: Dec 24, 2023 Any suggestions?
OneDrive embedded PowerPoint slides showing blank page or error
I embed PowerPoint files from OneDrive into eLearning courses using the standard embed links. As of today, all of them have stopped working. All my embedded PowerPoint slides are currently down across several live eLearning courses. What I've tried: Tried in a private/incognito browser window - still broken Created a brand new embed link from scratch - still broken Tried a completely different PowerPoint file - still broken So it doesn't seem to be a problem with one specific file or link - it's affecting all my embeds at once. What I see: Sometimes the page shows: "Something went wrong. This is a temporary issue, so try again in a few minutes." with reference codes: Ref A: 137479770EE248B2BD8767C1500F6314 Ref B: SG2EDGE2019 Ref C: 2026-08-25T04:41:15Z Other times the page just loads completely blank, with no error message at all. I also checked the browser's technical console, and it shows one of the files OneDrive needs to display the slides is failing to load (a 404 error on Microsoft's side), which is likely why the page won't display anything. Has anyone else run into this, or is there a known issue being tracked? Happy to share more detail if it's useful.
