If your partner profile has been rejected in the verification process you can appeal the deision. Follow these steps

SamuelRoach Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.What the hell is going on over there?

JillArmour This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible. It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested. At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner. Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?

JillArmour Jill, i appreciate you reaching out, but holy crap what a nightmare. My last two submissions were "Assignment letter from an authorized representative of the organization" (Developer) and "Letter or statement from a financial institution or a utility company" (Partner). Both submitted on 6/8, and now both are rejected, with the "Fix now" request showing "The domain provided in your submission is insufficient for the requirements of our program." What? What does that even mean??Seriously, you guys would save so much time just by being clearer on what you're looking for. So the prior domain purchase documents were accepted, but now we're just circling back around again?What's really frustrating is there's no recourse, no support, no ability to escalate, no ability to even get emailed clarifications. All you're doing is saying Nope. Nope. Nope. over and over, expecting us to just keep guessing and resubmitting? Now with a 4 business days between decisions? If it wasn't absolutely critical for our business, I'd have punted long ago.

Hello JillArmour, i have an application open for several months with numerous documentation supplied. I do not have the ability to upload an appeal in the verification section as it states : Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.this has become a very frustrating process. Can you suggest a different approach as support aren't replying with any further steps just that the appeal is being reviewed

JillArmour After many, many months, I have finally been verified. In case it helps anyone else, here's what I've discovered:Partner Center does NOT support Sole Traders, if you want your 'Trading As' name to be used as the publisher name. This is because (a) when registering as a 'Developer', there is only a entry box for the 'Publisher Name', which the verification team use for your legal verification - so that has to be the Legal Entity name (your name) and means your name gets used as the Publisher Name in AppSource / Commercial Marketplace; and (b) when linking your MPNID to an Azure application for login consent, the consent prompt shows your legal entity (name) rather than your trading name. I ultimately gave up, registered a Limited Company and reapplied through that.The first line of support - who respond to the 'Fix it now' uploads - are not allowed to engage in any conversation. They are only allowed to respond with the boiler-plate text we've all seen, which is rarely accurate. They are not allowed to use any discretion. As such, they're entirely useless if you have anything slightly out of the ordinary. In such cases, you need to raise a support ticket by clicking on the ? sign.The Partner Center people on Twitter / X are similarly useless. They're all very nice, but just forward your queries to the first line of support, then ignore any requests for updates.The second line of support - who respond to the support tickets - are not allowed to engage in any conversation. They are only allowed to respond with the boiler-plate text we've all seen, which is rarely accurate. They are not allowed to use any discretion. As such, they're entirely useless if you have anything slightly out of the ordinary. In such cases, you need to repeatedly reply with a request to escalate your case to the third line. You can also raise a support ticket on any other non-verification topic, arrange a conversation with the support specialist and ask them to escalate to the third line of support.The third line of support are not allowed to engage in any verbal conversation. They can respond by email to explain the problem - to tell you what information is being missed - but they're not allowed to tell you how to get past the blockage. They are not allowed to use any discretion. But they can trigger a 'Verified Credentials' process that might help you get through the "Who are you?" step.The people who validate the domain registration details do not understand that '/' means 'or', so they *require* you to provide a "Domain registration invoice" with the name and address matching Partner Center, stating the registration period and who the domain is registered to. They don't seem to care who the invoice is from, nor for how much. In my case, I owned my domain but bought it under a different name. In desperation I invoiced myself for $0.01, uploaded that and got past the 'Domain verification' step. When switching to a Limited Company, I similarly invoiced my company for the domain registration, which was also accepted.If you can, register for the "ISV Success" program. You need to tick that you're selling B2B and already have some products in other marketplaces, but they DO seem to be able to escalate to people who can actually use some discretion to verify your account.

How to appeal a rejected partner profile in the verification process

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SBM69
Copper Contributor
Mar 29, 2024
Hi Jill,
We have been a partner for 5 years and this year Microsoft decided to "Verify the account and Employment. I went the route of providing the domain information. A Domain that we purchased via Microsoft 365. I needed to submit the invoice for the domain which renewed at the beinging of this month. However the verification was rejected because the domain name does not appear on the Microsoft Invoice. So microsoft are rejecting their own invoice as verification due to the fact that the domain name does not appear on it. Somehow this is now my problem to resolve. I opened up a support ticket and have phoned 4 times now, only to be told I will be called back which hasn't happened. Today our VS licenses expired due to our action packing expiring and I can't even buy monthly licenses. Basically our business has now come to a stop. Microsoft really need to get onto top of this ASAP as it is costing bsinesses!
- kylar182
  Brass Contributor
  Mar 29, 2024
  @SBM69 Yeah I showed them the invoice and a screenshot of the page in Microsoft 365 with my info purchasing it. They still rejected it.
  - tcarternepheletech
    Copper Contributor
    Mar 29, 2024
    @kylar182 and @SBM69, you will probably have to transfer the domain to GoDaddy. I didn't register via MS, but another registrar, and this is what I had to do. Just make sure the account you setup is EXACTLY like it is on your Partner Center registration, or you will get rejected.
kylar182
Brass Contributor
Mar 26, 2024
I think at this point Microsoft should seriously consider firing everyone involved in the partner center and starting from scratch. This is a joke. You seem to be actively trying to keep people from making you money.
jaynsw
Copper Contributor
Mar 26, 2024
Can we publish an office 365 free app without the partner registration ? This verification is really frustration. I have spent 2 weeks and still not success. Office365 is really a good product but ....
Alsiesta
Copper Contributor
Mar 12, 2024
I have the same issue for a month now. the upload form to submit Account verification data is not showing in the dialogue. The submission is impossible.
Requesting an appointment at this level is disabled. All we can do is submit a Ticket, which I did.
Since then I get repetitively this email:
Dear Partner
 
Thank you for your inquiry about your Microsoft Partner Network account in Partner Center. We are currently investigating your Microsoft Partner Network account for MPNID (X). There is no action required from you at this time. We will update you accordingly. 
 
Thank you and best regards, 
Microsoft Operations 
- JillArmourMicrosoft
  Community Manager
  Mar 12, 2024
  Alsiesta how long ago did you submit a ticket?
  - DigitalGhost
    Copper Contributor
    Mar 20, 2024
    I've been stuck at Employment Verification for 2 months and could not appeal. Contact name, company name, domain, are all matched, down to letters. I've tried to change the names in the contact info in many ways. Opening a ticket got me auto generated emails saying the exact same thing every time, not helpful at all. This is literary the most excruciating process I've ever been through. Please help us escalate this, at least to a real person who could tell us what exactly is the problem of our documents/contact info. JillArmourMicrosoft
Tom_McAuliffe
Copper Contributor
Dec 01, 2023
I'm a little confused. I've gotten trhough the employment verification stage and I'm waiting to get the Buisness Verification. Under Legal Info, Developer it says Vetting Status Rejected with a red X. I click on fix now and I see the three files I've uploaded (certificate of organization, whois search results and my domain purchase receipt). At the top of this there is a green text box with a green check mark that says "Document uploaded successful, please wait 3-5 buisness days for verification of your documents". Its been over 5 days now. The rejected status sounds bad, but the green text box with the green check mark under the Fix now window sounds good. Should I just wait? Or should I submit an appeal? I'm confused.
++
- rafalcyndler
  Copper Contributor
  Dec 05, 2023
  Tom_McAuliffeHow did you manage employment verification? What type of document did you provide?
  - Tom_McAuliffe
    Copper Contributor
    Dec 05, 2023
    I provided my receipt for my domain purchase from GoDaddy. Actually I failed to get approval for the employment verification the first time and the issue turned out to be that my receipt didn't exactly match the name of my new company. The domain name I wanted to use was already taken. I solved the problem by purchasing another year for my domain through GoDaddy, but this time I made sure everything matched EXACTLY with my Partner Center profile.
JohnHyams
Copper Contributor
Nov 30, 2023
It does not work, I do not have the "Fix Now" button. The system seems to be so poorly built; I am baffled at what Microsoft does here. How do I get the "Fix Now" button? I tried endless things, and it doesn't work.
- Bruxones
  Copper Contributor
  Dec 01, 2023
  estou com o mesmo problema, tentando verificar o emprego mas está recusando, e não tenho informações do que fazer
  - NuCloudBR
    Copper Contributor
    Dec 01, 2023
    Bruxones I don't know what to do, I have this problem and now I can't send the document, because it has been rejected thousands of times, but everything was sent correctly... and I don't know what to do, can anyone help me?
zerotrust-solutions
Copper Contributor
Nov 16, 2023
Hello Jill,
Thank you for being the voice of Microsoft Partner program. My comments below would be just one more for you to listen to or deal with.
We value what microsoft has built, every business runs and breathes consuming microsoft tools.
We went through enrollment process, verification failed even though the documentation was in place. Being over skeptical, we played with our DNS, our domain registrar - to figure out where we failed to get verified. I wish Microsoft would tell us more on the reasoning of 'rejection'.
After re-doing the same steps multiple times, we are stuck. We don't have an option to 'FIX IT' in the legal info or agreement tab.
We have customers on our books, we are expecting to cross ~$3000+ MRR given our paperwork gets through. Any guidance or support would be appreciated.
For partners, there is no way to communicate or respond back to the support emails. There is no email or phone number. We are clueless and left out in the wild.
It's great to see your post here and am hoping our voice does get passed forward.
Thanks,
Zero Trust Solutions
- zerotrustsolutions
  Copper Contributor
  Nov 16, 2023
  zerotrust-solutions @JillArmour
  I keep receiving this error.
  We have tried logging in through all the 3 emails listed here, but unfortunately we keep landing on this page.
  Any suggestions would be appreciated.
  Thanks,
  Zero Trust Solutions
AlanDL
Copper Contributor
Nov 13, 2023
Add me on to the list of unfortunate groups stuck in this hell. I provided all the documentation from GoDaddy listing my Domain (which was renewed in 7/2023) and listed my partner domain on the list of renewed domains. I now have 5 .. yes five tickets opened. My understanding is they have all been routed to the wrong group (a dead end group) internally at MS. I like others are beyond frustrated. I have been a MS partner for near 10 years now and have a great experience with Partner support, that is until now. I like others are looking for someone from MS to take accountable and ownership here.

The real kicker and the reason I am writing here is I actually got to the point where I could schedule an appointment with a partner support staff. They blew off the meeting. My only alternative was to open yet another ticket in hopes it will land on someone's desk who can fix the hell I am in.

Anyone have any suggestions?
Robert_Muszal
Copper Contributor
Oct 26, 2023
Hi, What shall i do when i got information that ive tried too many times and thats why my account have been suspended and verification rejected?
MissilentTech
Copper Contributor
Oct 09, 2023
Hi everyone... I have managed to get my verification completed. I tweeted Microsoft Partner and they fixed it very quickly... Give them a try.... Thanks Fiona
- JillArmour
  Community Manager
  Oct 12, 2023
  MissilentTech can you tell me which twitter account you reached out to? I would like to look into this a bit. Thank you!
  - hassankent
    Copper Contributor
    Oct 12, 2023
    JillArmour the verification process is a complete nightmare. The support does not read any of the documents and just sends out canned automated responses.
    
    I've had to tweet at the https://twitter.com/msPartner account.
    
    Let's hope something is done. Super frustrating process.

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How to appeal a rejected partner profile in the verification process

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