How to appeal a rejected partner profile in the verification process

I've been stuck at Employment Verification for 2 months and could not appeal. Contact name, company name, domain, are all matched, down to letters. I've tried to change the names in the contact info in many ways. Opening a ticket got me auto generated emails saying the exact same thing every time, not helpful at all. This is literary the most excruciating process I've ever been through. Please help us escalate this, at least to a real person who could tell us what exactly is the problem of our documents/contact info. JillArmourMicrosoft