Forum Discussion
Receiving Calls on Android not ringing
I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receive calls? seems like a bug in Teams? or is it something i'm missing? As soon as i stop calling the users, they instantly get a missed call message?
Outlook is all so installed not sure if they are clashing?
Notifications all on
During Quiet times Allowed
When active on desktop Allowed
Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:
Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)
If you could
1.) Raise a support ticket via the Microsoft 365 admin centre
2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s
I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.
Hope this has answered your question
Best, Chris
34 Replies
Not able to receive calls or notifications on Teams. Installed latest version from google play store via a mdm service on our device. I tried all the solutions below but nothing worked. We have a custom android 9 firmware without a google play service running. I can call my team members from the device but can't receive call from them. This is primary scenario for the some of our customers. Any help is appreciated
- We have this bug on mutiply samsung devices (A50 e.g.) but also LG.
Has anybody created a ticket in the admin center yet, to which I my referre when I create mine shortly? - Hi all,
We found the root-cause to solve this problem, at least for our situation. We have excluded the Teams app on the Android Samsung device from being optimised for BOTH battery as well as Memory usage. This way, the smartphone never puts Teams to sleep nor does it kicks Teams out of the memory. Ever since, all calls are visible through the various notifications, even after longer iddle use (such as at start of day).We had the same problem with several phones (at least 2 different samsung model).We passed the battery parameter for Teams apps on unrestricted instead of optimized and it seems it resolve the problem.
Thanks Peter_De_Bruyne_STZH
MichaelOliv Did you pass this setting via Intune or directly on the phones? We have similar issues with Samsung Galaxy XCover Pro devices. Also the mic volume is verry low and somehow can't be changed in the mobile app.
- Thanks I'll try this I've opted out of battery sleep so far
Same issue with my Samsun A52 5G. It worked fine at the end of last year but since then i've updated to Android 12 and now no matter how many allow notifications and don't go to sleep options i use i get no calls to the phone
Hello, adding my model to the list having the same problem: Samsung SM-N986B/DS (Note 20 Ultra 5G). All applications and systems on phone up to date. Has been an issue for months, but didn't realize others were having the same difficulty.
Hmm, let's start with the basics.
1.) Try logging out the app and back in and test to see if that works
2.) If not, try uninstalling the app and reinstalling and see if that works
3.) Update the mobile app to the latest version and see if that works
Any of these fix it? Let me know
Best, Chris
- Many thanks
Ive logged off & back on, ive uninstalled & reinstalled so it has installed the latest version. Still no fix.
Seems like its a problem with Teams & samsung, ive logged in as the user on my Pixel 5 & the calls ring? but on the samsung (tried 2 Galaxy A03s) but calls don't ring??- Awesome, then it looks like it's restricted to the app and Galaxy A03s.
What about silent mode? Is it on? https://deviceguides.vodafone.co.uk/samsung/galaxy-a03s-android-11-0/troubleshooting/basic-use/no-ring-tone-is-heard-on-incoming-calls/22/
