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Receiving Calls on Android not ringing
I have multiple Samsung Android phones that if you call the user via Teams it does not ring even though every setting in Android Teams is the same as users on other Samsung Android phones that receiv...
Thanks Paul, this sounds like a bug for this particular device (Galaxy A03s). I have raised the Bug here:
Bug: Incoming calls not ringing on Galaxy A03s · Community (microsoft.com)
If you could
1.) Raise a support ticket via the Microsoft 365 admin centre
2.) In this thread put down the build numbers of the Teams App and the Galaxy AO3s
I will raise this to Microsoft engineering to review tonight. Of course, it could take a while to resolve but at least we are pushing it in the right direction. Thanks for providing all the information.
Hope this has answered your question
Best, Chris
Hi all,
We found the root-cause to solve this problem, at least for our situation. We have excluded the Teams app on the Android Samsung device from being optimised for BOTH battery as well as Memory usage. This way, the smartphone never puts Teams to sleep nor does it kicks Teams out of the memory. Ever since, all calls are visible through the various notifications, even after longer iddle use (such as at start of day).
We found the root-cause to solve this problem, at least for our situation. We have excluded the Teams app on the Android Samsung device from being optimised for BOTH battery as well as Memory usage. This way, the smartphone never puts Teams to sleep nor does it kicks Teams out of the memory. Ever since, all calls are visible through the various notifications, even after longer iddle use (such as at start of day).
Thanks I'll try this I've opted out of battery sleep so far